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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, customer success strategies, and data analysis within a SaaS environment. Proficient in onboarding, product adoption, and driving customer satisfaction through effective communication and collaboration.
Highest-signal resume keywords
Customer Success ExperienceAccount ManagementSaaS Environment ExperienceData Analysis SkillsClient Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic CommunicationProactivityOrganizationTechnical CuriosityWillingness to Learn
Tools & Technologies
SalesforceGoogle SuiteProprietary Platform
Industry Keywords
Client EngagementCampaign ManagementPerformance DataCROUXDigital MarketingAnalytics
About the role
Key responsibilities & impact- Manage a portfolio of small and mid-sized clients
- Drive retention and renewals through proactive engagement and regular check-ins
- Build and nurture trust-based client relationships
- Support client onboarding, platform adoption, and campaign launches
- Drive customer satisfaction, product adoption, and upsell opportunities
- Share best practices and recommendations on testing and personalization based on performance data and business goals
- Lead onboarding sessions, platform demonstrations, and training sessions
- Liaise with Sales, Support, Product, and Technical teams
- Assist with campaign setup and share customer feedback for product improvement
- Act as the main point of contact and customer advocate
- Present KPIs, performance summaries, and success stories
Requirements
What you’ll need- Proven experience in Customer Success, Account Management, or another client-facing role (0–2 years, including internships or a first job)
- Ideally experience within a SaaS or digital environment on the advertiser's side
- Clear and empathetic client communication
- Genuine interest in CRO, UX, digital marketing, and analytics
- Eagerness to learn the platform and its technical aspects
- Willingness to develop data analysis and consulting skills
- Strong technical curiosity, proactivity, organization, and willingness to learn
- No development skills are necessary
- Ability to work with the proprietary platform, Salesforce, and Google Suite
- French team/client context
Benefits
Comp & perks- Structured onboarding and ongoing training
- Vast opportunities for professional growth, education, and upward mobility
- Up to 3 days of remote work per week
- Centrally located office
- Meal vouchers (Swile)
- Health insurance (Alan)
- Mobility and Gymlib passes
- Additional days off
- Remote work expense support
- Ownership and autonomy with no micromanagement
- International culture and collaboration with a diverse global team