Patient Access Concierge – Spanish/English Bilingual

Abax Health

. Collect, verify, and maintain patient demographic, insurance, and clinical information .

Posted 10/6/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access processes, including insurance eligibility verification, prior authorization management, and appointment scheduling. Proficient in bilingual communication, particularly in Spanish and English, to effectively serve diverse patient populations and enhance their healthcare experience.

Highest-signal resume keywords

Fluency In Spanish And EnglishInsurance Eligibility VerificationPrior Authorization ManagementElectronic Medical Record (EMR) SystemsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AccessMedical SchedulingInsurance VerificationPrior AuthorizationDocumentation ManagementHealthcare TerminologyMicrosoft OfficeWeb-Based Healthcare ApplicationsProblem SolvingOrganizational Skills

Soft Skills

Communication SkillsCultural AwarenessAdaptabilityCollaborationCustomer Service

Tools & Technologies

EpicCernerElectronic Medical Record (EMR) Systems

Industry Keywords

HIPAA ComplianceMedicareMedicaidManaged Care PlansPatient Confidentiality

About the role

Key responsibilities & impact

Collect, verify, and maintain patient demographic, insurance, and clinical information
Review patient accounts for completeness and resolve registration discrepancies before scheduled services
Ensure required documentation is complete and accurately recorded
Verify insurance eligibility, benefits, referrals, and authorization requirements across various payer types
Obtain, monitor, and document prior authorizations and referrals
Investigate and independently resolve complex insurance eligibility, authorization, and coverage issues
Communicate authorization requirements, financial responsibility, and coverage concerns to patients, providers, and internal stakeholders
Communicate fluently in Spanish and English with patients, families, and providers by phone and in writing
Explain insurance eligibility, prior authorization requirements, financial responsibility, and appointment instructions in Spanish
Document Spanish-language interactions in English within the EMR and other assigned systems
Recognize when qualified medical interpreters are needed and follow language access procedures
Serve as a Spanish-language resource for team members and help improve experiences for patients with limited English proficiency
Schedule, reschedule, and coordinate appointments according to client and provider guidelines
Handle escalated patient, provider, and client inquiries
Resolve complex scheduling and patient access issues while delivering exceptional customer service
Build collaborative relationships with provider offices, insurance carriers, and internal departments
Maintain complete, accurate, and timely documentation across assigned systems
Ensure compliance with HIPAA, client requirements, payer guidelines, and organizational policies
Identify documentation or workflow issues and take corrective action
Meet and exceed productivity, quality, attendance, service, and other team metrics
Assist with onboarding and training new team members by sharing knowledge and best practices
Identify workflow inefficiencies and recommend process improvements
Adapt to changing payer requirements, client expectations, and operational priorities
Participate in departmental meetings, quality initiatives, and continuous improvement efforts
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Fluency in spoken and written Spanish and English required; a language proficiency assessment is part of the hiring process
One to four years of Patient Access, Medical Scheduling, Registration, or related healthcare experience required
Demonstrated ability to independently verify insurance eligibility, obtain prior authorizations, and manage appointment scheduling
Experience resolving moderately complex insurance, authorization, or patient access issues with minimal guidance
Ability to explain healthcare and insurance terms in Spanish, such as deductible, copay, prior authorization, Medicaid, and Medicare
Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans
Experience using electronic medical record (EMR) systems such as Epic or Cerner preferred
Familiarity with Spanish medical terminology preferred
Cultural awareness and sensitivity when serving diverse patient populations, including familiarity with regional variations in Spanish
Excellent customer service, communication, organizational, and problem-solving skills
Proficiency with Microsoft Office and web-based healthcare applications
Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism
Ability to work independently in a remote environment with limited day-to-day oversight
Reliable high-speed internet and a private, quiet, and focused workspace that protects patient confidentiality
Occasional overtime may be required based on business needs

Benefits

Comp & perks

Employer sponsored Medical, Dental & Vision
HSA Employer Contributions
Employer Paid Life Insurance
Short-term and Long-term Disability Insurance Plans
AD&D Insurance Plans
Flexible Time Off Plan
Paid Holidays
Employee Referral Bonus