Abax Health

Bilingual

• Collect, verify, and maintain patient demographic, insurance, and clinical information
• Review patient accounts for completeness and resolve registration discrepancies before scheduled services
• Ensure required documentation is complete and accurately recorded
• Verify insurance eligibility, benefits, referrals, and authorization requirements across various payer types
• Obtain, monitor, and document prior authorizations and referrals
• Investigate and independently resolve complex insurance eligibility, authorization, and coverage issues
• Communicate authorization requirements, financial responsibility, and coverage concerns to patients, providers, and internal stakeholders
• Communicate fluently in Spanish and English with patients, families, and providers by phone and in writing
• Explain insurance eligibility, prior authorization requirements, financial responsibility, and appointment instructions in Spanish
• Document Spanish-language interactions in English within the EMR and other assigned systems
• Recognize when qualified medical interpreters are needed and follow language access procedures
• Serve as a Spanish-language resource for team members and help improve experiences for patients with limited English proficiency
• Schedule, reschedule, and coordinate appointments according to client and provider guidelines
• Handle escalated patient, provider, and client inquiries
• Resolve complex scheduling and patient access issues while delivering exceptional customer service
• Build collaborative relationships with provider offices, insurance carriers, and internal departments
• Maintain complete, accurate, and timely documentation across assigned systems
• Ensure compliance with HIPAA, client requirements, payer guidelines, and organizational policies
• Identify documentation or workflow issues and take corrective action
• Meet and exceed productivity, quality, attendance, service, and other team metrics
• Assist with onboarding and training new team members by sharing knowledge and best practices
• Identify workflow inefficiencies and recommend process improvements
• Adapt to changing payer requirements, client expectations, and operational priorities
• Participate in departmental meetings, quality initiatives, and continuous improvement efforts
• Perform other duties as assigned

Explore Patient Access Concierge – Spanish/English Bilingual at Abax Health. Review requirements and application details.