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Patient Access Manager
Abax Health. Lead, coach, and develop Patient Access Supervisors and their teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and developing Patient Access teams, ensuring compliance with HIPAA and client requirements while driving performance improvements through data analysis and effective communication. Proficient in managing patient registration, insurance verification, and appointment scheduling operations in a healthcare setting.
Highest-signal resume keywords
Patient Access ManagementTeam LeadershipData AnalysisHIPAA ComplianceBilingual Spanish and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Access OperationsInsurance VerificationPrior AuthorizationAppointment SchedulingElectronic Medical Record (EMR) SystemsExcelData ReportingPerformance Improvement PlansWorkflow StandardizationClient Relationship Management
Soft Skills
CoachingCollaborationProblem-SolvingCommunicationAdaptability
Tools & Technologies
AI ToolsClaudePerformance DashboardsReporting Agents
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
HealthcarePatient CareBPOContact CenterMedicareMedicaidCommercial Insurance
About the role
Key responsibilities & impact- Lead, coach, and develop Patient Access Supervisors and their teams
- Set expectations for performance, accountability, and professional growth
- Serve as escalation point for corrective actions, performance improvement plans, terminations, employee relations, and client concerns
- Participate in interviewing and selecting Patient Access staff and supervisors
- Build a collaborative, accountable team culture focused on patient care
- Oversee patient registration, insurance verification, prior authorization, and appointment scheduling operations
- Ensure standardized workflows are consistently followed across client programs
- Identify workflow inefficiencies and implement scalable process improvements
- Ensure compliance with HIPAA, client requirements, SLAs, and organizational policies
- Ensure staff follow qualified medical interpreter and language access procedures when required
- Analyze reports to evaluate SLA performance, productivity, quality, and work inventory
- Identify trends, determine root causes, and build action plans with supervisors
- Proactively escalate risks to clients, including inventory shortages and performance gaps
- Use Excel and AI tools such as Claude to build and maintain performance dashboards and reporting agents
- Prepare data-driven performance reports for Abax leadership and client partners
- Serve as primary operational contact for assigned clients
- Partner with leadership during new client implementations and go-lives
- Participate in client meetings, performance reviews, and issue resolution
- Support onboarding of new clients, workflows, and technologies
- Maintain process documentation and best practices
- Lead continuous improvement initiatives
- Adapt to changing client and payer requirements
- Serve as a Spanish-language resource and support Spanish-language quality review for bilingual candidates
Requirements
What you’ll need- High school diploma or GED
- 3+ years of experience leading leaders, such as supervisors or team leads
- 1+ year of direct supervisory experience in Patient Access
- Experience overseeing teams performing insurance verification, prior authorizations, and patient scheduling
- Patient Access Manager experience or higher in a hospital, physician practice, healthcare call center, or similar patient-facing setting
- Hands-on experience with electronic medical record (EMR) systems
- Strong Excel and data analysis skills
- Ability to interpret reports and turn findings into action
- Willingness to learn and use AI tools in daily work, including building dashboards and agents
- Experience handling employee relations matters, including corrective action and performance improvement
- Ability to work independently in a remote environment with limited day-to-day oversight
- Reliable high-speed internet
- Private, quiet, and focused workspace protecting patient confidentiality
- Preferred: College’s degree
- Preferred: Fluency in spoken and written Spanish and English
- Preferred: Experience with Cerner or Epic
- Preferred: Experience using Claude or similar AI tools
- Preferred: Experience across hospital, physician office, and central scheduling environments
- Preferred: Experience supporting multiple clients or service lines, including BPO or contact center environments
- Preferred: Experience leading teams through new client implementations or go-lives
- Preferred: Working knowledge of Medicare, Medicaid, and commercial insurance plans
- Candidates listing Spanish fluency must complete a language proficiency assessment during the hiring process
- Candidates must currently reside in the United States; residents of California, New Jersey, New York, Montana, Hawaii, Alaska, and U.S. territories are ineligible
Benefits
Comp & perks- Employer-sponsored medical, dental, and vision insurance
- HSA employer contributions
- Employer-paid life insurance
- Short-term and long-term disability insurance
- AD&D insurance plans
- Flexible Time Off Plan
- Paid holidays
- Employee referral bonus
- Fully remote work arrangement