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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in field service tasks, including troubleshooting, installation, and maintenance of equipment, while ensuring adherence to safety protocols. Strong ability to build customer relationships and identify operational improvements to enhance service quality and efficiency.
Highest-signal resume keywords
Field Service TroubleshootingInstallation And CommissioningCustomer Relationship ManagementOSHA 30 CertificationProject Management Using MS Project
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Issue IdentificationMaterial List PreparationMaintenance And RepairsOperational ImprovementQuality Improvement Recommendations
Soft Skills
Effective CommunicationOrganizational SkillsSense Of UrgencyCustomer Satisfaction Focus
Tools & Technologies
Microsoft OfficeMS ProjectExcel
Certifications & Qualifications
Certificate In Skilled TradesOSHA 30 Certification
Industry Keywords
Field ServiceSafety ProtocolsCustomer ServiceTechnical TroubleshootingOperational Efficiency
About the role
Key responsibilities & impact- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
- Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting
- Prepare material lists for service activities, ensuring materials, parts, and equipment meet quality standards and are available
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
- Build and maintain positive customer relationships to enhance satisfaction
- Identify potential new sales opportunities and communicate them internally
- Proactively detect potential equipment failures and recommend corrective actions
- Identify and suggest product and quality improvements
- Provide recommendations to management for improving operations and customer service
- Follow safety protocols and maintain safe work and environmental practices
- Report unsafe practices and incidents promptly
Requirements
What you’ll need- Certificate in Skilled Trades (electrical and electronics certificate preferred)
- OSHA 30 certification required
- Ability to interact and communicate written and verbal information to varying levels within the organization
- Ability to use Microsoft Office products
- Ability to project manage using MS Project or Excel preferred
- Advanced ability to stay organized and meet deadlines on administrative duties
- Works with a sense of urgency and ownership until the job is complete
- Candidates must already have work authorization that would permit them to work for ABB in the US
Benefits
Comp & perks- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation based on years of service for hourly and non-exempt positions
- Tools and freedom to grow skills, shape career path, and take on challenges