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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in executing service work, including installation, maintenance, and troubleshooting, while adhering to quality and safety standards. Strong ability to communicate effectively with customers and identify operational improvements to enhance service delivery.
Highest-signal resume keywords
Field Service ExecutionCustomer Relationship ManagementTroubleshooting and Technical Issue ResolutionProject Management Using MS Project or ExcelOSHA 30 Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationMaintenanceTroubleshootingOperational ImprovementQuality Standards ComplianceMaterial PreparationService Work ExecutionCustomer ServiceSales Opportunity IdentificationTechnical Issue Detection
Soft Skills
Effective CommunicationOrganizational SkillsSense of UrgencyCustomer Retention FocusTeam Collaboration
Tools & Technologies
Microsoft OfficeMS ProjectExcel
Certifications & Qualifications
Certificate in Skilled TradesOSHA 30 Certification
Industry Keywords
ABB Quality GuidelinesField ServiceCustomer ExpectationsSafety PracticesEnvironmental Practices
About the role
Key responsibilities & impact- Execute service work according to work instructions and ABB quality and safety guidelines
- Deliver quality customer service and execute service work according to customer orders and expectations
- Communicate service work timelines and expectations to support customer retention
- Work on-site with customers to identify operational improvement opportunities and eliminate pain points
- Perform field service tasks, identify technical issues, and conduct certified on-site troubleshooting
- Prepare material lists and ensure materials, parts, and equipment meet quality standards and are available
- Execute installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
- Build and maintain positive customer relationships
- Identify potential new sales opportunities and communicate them internally
- Detect potential equipment failures and recommend corrective actions
- Identify and suggest product and quality improvements
- Recommend operational and customer service improvements to management
- Follow safety and environmental practices and promptly report unsafe practices and incidents
Requirements
What you’ll need- Certificate in Skilled Trades (electrical and electronics certificate preferred)
- OSHA 30 certification required
- Ability to interact and communicate written and verbal information to varying levels within the organization
- Ability to use Microsoft Office products
- Ability to Project Manage using MS Project or Excel preferred
- Advanced ability to stay organized and meet deadlines on administrative duties
- Works with a sense of urgency and ownership until the job is complete
- Candidates must already have work authorization that would permit them to work for ABB in the US
Benefits
Comp & perks- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation based on years of service for hourly and non-exempt positions
- Tools and freedom to grow skills, shape career path, and take on challenges