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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service sales processes, customer relationship management, and technical service product knowledge. Proficient in utilizing CRM systems and market analysis to drive sales opportunities and customer satisfaction.
Highest-signal resume keywords
Service Sales ProcessDCS Systems ExperienceCustomer Relationship ManagementSalesforceTechnical Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service SalesAutomation SystemsSales PlanningSales ProposalsMarket AnalysisTechnical Service KnowledgeInstalled Base Database ManagementLife Cycle Management
Soft Skills
Customer EngagementCommunicationProblem SolvingRelationship Building
Tools & Technologies
MS OfficeCRM Systems
Certifications & Qualifications
Bachelor’s Degree in Engineering
Industry Keywords
Service Product PortfolioInstalled Base PenetrationValue-Add SolutionsChannel Strategy
About the role
Key responsibilities & impact- Drive the service sales process in collaboration with the Service Sales Manager and/or Service Manager
- Generate service sales opportunities and secure profitable sales within designated areas
- Focus on Installed Base penetration and sell the entire Service product portfolio with other ABB service units
- Build long-term customer relationships and respond to customer needs and issues
- Promote upgrade, retrofit, and value-add solutions
- Understand channel strategy, establish related prices, prepare sales plans, and propose recovery plans
- Use the Installed Base database to identify and develop service product and solution opportunities
- Maintain service database updates for site changes
- Generate service sales leads and develop new market opportunities using market trends
- Represent ABB service products and solutions at campaigns, trade fairs, exhibitions, conferences, and customer meetings
- Translate customer needs into relevant ABB Service offerings and solutions
- Demonstrate technical service product and solution knowledge to promote Life Cycle Management
- Document customer feedback and ensure customer satisfaction
- Plan and perform weekly sales visits and report them in CRM
- Report leads and opportunities, manage and update the CRM pipeline
- Update and monitor sales proposals and tenders and follow up on proposal statistics
- Communicate contract details and manage administrative sales processes
Requirements
What you’ll need- Bachelor’s degree in engineering, or equivalent technical degree
- 8+ years of experience in automation systems
- DCS systems experience highly preferred
- Comfortable in front of customers and vendors
- Ability to lead technical training, lunch and learns, and demonstrations
- MS Office skills are a must
- Salesforce is preferred
Benefits
Comp & perks- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation based on years of service for hourly and non-exempt positions
- Salaried exempt positions provided vacation under a permissive time away policy
- Short-term incentive plan/annual bonus