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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing distributor relationships and providing technical assistance for low-voltage electrical products. Proficient in utilizing ABB digital platforms and collaborating with internal teams to enhance product training and support.
Highest-signal resume keywords
Customer Support ExperienceTechnical Sales SupportLow-Voltage Electrical Products KnowledgeABB Product FamiliarityRelationship-Building Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product SelectionSpecificationsConfigurationsApplication GuidancePricing DecisionsProcess ImprovementChannel OperationsTechnical ApplicationsSales SupportDistributor Onboarding
Soft Skills
Customer Service SkillsCommunication SkillsProblem-Solving SkillsRelationship-BuildingCollaboration Skills
Tools & Technologies
ABB Digital PlatformsEmpowerSalesforceSAPSelf-Service Solutions
Industry Keywords
Electrical DistributionChannel PartnersSpecial Pricing AgreementsMarket ConditionsCompetitive Positioning
About the role
Key responsibilities & impact- Serve as the primary day-to-day operational contact for assigned distributors
- Build distributor relationships, coordinate inquiries, and ensure timely resolution of customer needs
- Provide technical assistance for ABB low-voltage products, including product selection, specifications, configurations, and application guidance
- Coordinate advanced inquiries with Product Marketing and subject matter experts
- Make pricing decisions based on market conditions, competitive positioning, and established guidelines
- Support Special Pricing Agreements and quotations, escalating matters beyond delegated authority
- Guide channel partners in using ABB digital platforms, including Empower and other self-service solutions
- Support onboarding of new distributor partners and coordinate access to ABB tools and resources
- Collaborate with internal teams on product training and enablement activities
- Identify process improvement opportunities and resolve recurring challenges
- Travel approximately 10–15% of the time for distributor visits, customer meetings, training sessions, and regional events
Requirements
What you’ll need- College diploma or university degree in Business Administration, Electrical Engineering Technology, Sales, or a related field, or equivalent professional experience
- 8+ years of relevant experience in customer support, inside sales, technical sales support, channel operations, or electrical distribution
- Strong customer service, communication, relationship-building, and problem-solving skills
- Ability to manage multiple priorities and collaborate effectively across departments
- Familiarity with low-voltage electrical products, technical applications, and distribution channels is an asset
- Experience with ABB products, Empower, Salesforce, SAP, or similar business platforms is preferred
Benefits
Comp & perks- Continuous learning and support tailored to career goals
- Meaningful work and opportunities to take initiative, challenge ideas, and lead
- Reasonable accommodations for applicants with disabilities