Customer Support Specialist – Order Management

ABB

. Independently process and manage customer orders as part of day-to-day operations .

Posted 9/29/2026full-timeHeidelberg • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Order Management and Customer Support, with a strong focus on optimizing processes and ensuring accurate order fulfillment. Proficient in using ERP systems like SAP and advanced Microsoft Excel skills, along with bilingual communication in German and English.

Highest-signal resume keywords

Order ManagementSAP ERP SystemMicrosoft ExcelCustomer SupportBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData VerificationProcess OptimizationEDI Order ProcessingOCR Orders

Soft Skills

CollaborationProblem-SolvingAttention to Detail

Tools & Technologies

ERP SystemMicrosoft Excel

Certifications & Qualifications

Commercial Apprenticeship

Industry Keywords

Customer OrdersInternal StakeholdersOrder FulfillmentSupply ChainLogistics

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Independently process and manage customer orders as part of day-to-day operations
Ensure timely and accurate order fulfillment
Coordinate with Sales, Supply Chain, Logistics, Production, Finance, and other relevant internal stakeholders
Monitor order statuses, delivery dates, and outstanding items
Clarify discrepancies and support solution-finding in day-to-day operations
Maintain and verify order-related data in the ERP system
Contribute to the optimization and standardization of Order Management processes
Execute, monitor, and optimize processes for EDI order processing, OCR orders, and delivery inquiries
Support and process internal departmental workflows, including the review and follow-up processing of electronically captured orders

Requirements

What you’ll need

Experience in Customer Support, Order Management, Inside Sales, or a comparable commercial role
Good knowledge of order processing and collaboration with internal stakeholders
Experience with SAP or a comparable ERP system
Very strong Microsoft Excel skills
Good written and spoken German and English skills
Completed commercial apprenticeship or equivalent qualification

Benefits

Comp & perks

Employee Share Acquisition Plan
Company pension scheme
Learning and professional development opportunities
Children's Holiday Week