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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading operational excellence and driving profitable growth in the electrical service market, with a strong focus on customer retention and field service operations. Proficient in managing performance metrics, ensuring safety compliance, and fostering a culture of continuous improvement.
Highest-signal resume keywords
Field Service OperationsLeadership SkillsCustomer FocusSAP ProficiencyEngineering Drawings Interpretation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ExcellencePreventive MaintenanceTroubleshootingCommissioningModernization SolutionsPerformance Metrics ManagementContinuous ImprovementKPI TrackingSafety ComplianceProject Management
Soft Skills
Strong CommunicationTeam-Oriented MindsetPlanning SkillsPrioritization Skills
Tools & Technologies
SAPMS WordMS ProjectMS ExcelMS PowerPoint
Industry Keywords
Electrical Service MarketCustomer RetentionField Service KPIsCultural DiversityEnvironmental Regulations
About the role
Key responsibilities & impact- Lead operational excellence and profitable growth in the electrical service market
- Manage area business performance, including health and safety, productivity, quality, and critical financial metrics
- Lead field technician service resources across the district
- Deliver preventive maintenance, troubleshooting, commissioning, and modernization solutions for ABB customers
- Manage district workshops for shop-based repairs and modernization offerings
- Drive safe, high-quality, timely execution
- Collaborate with ABB regional service groups and functional teams
- Lead strategic growth priorities in the district
- Partner with Sales and Commercial teams to deliver solutions for ABB customers
- Ensure customer retention through superior field service customer experiences
- Drive continuous improvement and first-time-right implementation
- Track field service KPIs and drive corrective actions
- Guide continuous improvement culture and implement service-excellence improvements
Requirements
What you’ll need- Bachelor’s Degree in Engineering or Business Field with 5-8 years’ experience, or no degree and at least 8 years of relevant experience
- Knowledge of field service operations a must
- Demonstrated strong leadership skills
- Strong communicator and team-oriented mind set
- Strong planning and prioritization skills
- Must have a strong reputation for customer focus
- Practical experience with SAP, MS Word, MS Project, MS Excel, MS PowerPoint, and other office software
- Must be able to read Engineering drawings and specifications
- Experience in dealing with the cultural diversity of a global business environment
- Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations
- Currently authorized to work and live in the US
- Must be willing to travel up to 50% of time
Benefits
Comp & perks- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation under a permissive time away policy for salaried exempt positions