Field Service Operations Manager – Data Center Division

ABB

. Run day-to-day service activities for the Data Center Services Center of Excellence in the Electrification Services division for the United States .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $119,000 - $190,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Data Center Start-up and Commissioning strategies, with a strong focus on operational excellence and customer satisfaction. Proven ability to lead teams, manage resources, and implement field service strategies aligned with business objectives.

Highest-signal resume keywords

Data Center Start-Up And CommissioningField Service Personnel DevelopmentLeadership And Team DevelopmentProject Issue Resolution SoftwareTechnical Understanding Of Power Delivery Equipment

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Bachelor's Degree In EngineeringData Center Start-Up And CommissioningTechnical Understanding Of Power Delivery EquipmentAbility To Interpret Engineering DrawingsKPI-Based Performance ManagementResource PlanningWorkload BalancingCompliance With HSE StandardsContinuous ImprovementCustomer Experience Enhancement

Soft Skills

Strong LeadershipClear CommunicationTeamworkCustomer-Focused Mindset

Tools & Technologies

MS ProjectGoogle SuiteSAPBIMCompassCxAlloyProcore

Industry Keywords

Data Center ServicesField ServicesOperational ExcellenceRisk ManagementElectrical Industry

About the role

Key responsibilities & impact

Run day-to-day service activities for the Data Center Services Center of Excellence in the Electrification Services division for the United States
Ensure service activities consistently exceed customer expectations
Maintain accountability for day-to-day execution within the Data Center Service segment
Develop the surge team for the Data Center segment and overall Field Services organization
Improve service availability, quality, and customer experience across field service operations
Develop, implement, and review field service strategy aligned with global business objectives
Drive customer focus, urgency, and care in service interactions to support retention
Drive continuous improvement, first-time-right execution, and KPI-based performance management
Identify on-site opportunities to enhance customer operations and communicate them to account teams
Lead operational excellence, risk management, and end-to-end service delivery
Manage resource planning, workload balancing, and compliance with HSE standards and ABB Way requirements
Oversee Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices
Provide leadership, coaching, and development for Field Service Engineers/Technicians
Collaborate across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement
Report to the Director, Data Center Services Center of Excellence

Requirements

What you’ll need

A Bachelor’s Degree in Engineering or Business or commensurate experience
Sound knowledge of Data Center Start-up and Commissioning strategies
Knowledge of field service personnel development and the electrical industry within the Data Center market
Knowledge of MS suite of products including MS Project
Knowledge of Google suite of products: Sheets, Docs, Drive, and Slides
Knowledge of SAP
Knowledge of project issue resolution software such as BIM, Compass, CxAlloy, and Procore
Ability to interpret and work from engineering drawings and technical specifications
Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.
Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations
Strong leadership, clear communication, teamwork, and a proven customer-focused mindset
Willing to travel up to 50% of time
Candidates must already have work authorization permitting them to work for ABB in the US

Benefits

Comp & perks

Short-term incentive plan/annual bonus
Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid; ability to buy up to 66 2/3% of pay
Supplemental benefits: accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays
Vacation under a permissive time away policy for salaried exempt positions
Continuous learning and support tailored to career goals