Field Service Technician

ABB

. Supervise installation of new equipment at customer sites according to manufacturer specifications.

Posted 10/9/2026full-timeRemote • Wisconsin • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing and repairing AC and DC drive systems, utilizing ABB tools and equipment. Proficient in troubleshooting, testing, and analyzing system performance while ensuring compliance with safety standards.

Highest-signal resume keywords

AC And DC Drive SystemsField Service EngineeringABB ToolsTechnical Report WritingTroubleshooting And Repair

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Work ExperienceSystem Hardware And Software AnalysisTest Equipment UsageElectronics KnowledgeRepair And Service Technical Equipment

Soft Skills

Customer InstructionLeadershipProblem SolvingCommunication

Tools & Technologies

ABB 800xADrive ComposerDrive WindowsControl BuilderSAPConcurOutlookCiti-Bank Travel

Certifications & Qualifications

High School Diploma Or GEDAssociates DegreeBachelor's Degree

Industry Keywords

Field ServiceCustomer SatisfactionSafety ComplianceTechnical EquipmentSystem Drives Business

About the role

Key responsibilities & impact

Supervise installation of new equipment at customer sites according to manufacturer specifications.
Interpret maintenance manuals, schematics, and software tools.
Repair equipment using knowledge of electronics, test instruments, computers, and hand tools.
Lead workers in servicing and repairing ABB equipment.
Instruct customers in electrical theory and operation of ABB Drives as required.
Lead drive system commissioning projects.
Consult with engineering personnel to resolve unusual system operation and maintenance problems.
Advise management regarding customer satisfaction, product performance, and product improvement suggestions.
Learn and use ABB tools including Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, and Citi-Bank Travel.
Service demand-based customers throughout the USA to support the systems drives business and improve customer satisfaction, retention, and profitability.

Requirements

What you’ll need

High School Diploma or GED and 7 years of technical work experience.
Associates Degree and 5 years of technical work experience.
Bachelor's Degree and 2 years of technical work experience.
Understanding of AC and DC drive systems.
3 years of experience performing field service engineering for AC and DC coordinated drive systems.
3 years of experience using test equipment including Oscilloscopes, Data Loggers, PDMA motor testing, and CMC measurements.
Work with ABB 800xA is a plus.
A special combination of education and experience must be demonstrated in the AC drives area.
Ability to analyze and test system hardware and software performance applicable OEM integrated machines.
Must already have work authorization permitting work for ABB in the US.
Must be available 24/7 based upon business necessity.
Up to 80% travel required.
Ability to write detailed technical field service reports.
Ability to troubleshoot, test, repair, and service technical equipment.
Comply with ABB and customer safety requirements.
Complete all designated safety training on time.

Benefits

Comp & perks

Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays
Vacation based on years of service for hourly and non-exempt positions