Field Service Technician

ABB

. Execute service work according to work instructions and ABB quality and safety guidelines.

Posted 11/9/2026full-timeScranton • Pennsylvania • United StatesJunior💰 $58,500 - $93,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing critical power equipment, including installation, maintenance, and troubleshooting, while ensuring adherence to quality and safety standards. Strong communication and organizational skills are essential for effective customer service and project management.

Highest-signal resume keywords

Electrical Engineering DegreeCritical Power Equipment ServicingMicrosoft Office ProficiencyProject Management Using MS ProjectTest Plan Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationMaintenanceTroubleshootingField Service TasksTechnical Issue IdentificationMaterial List PreparationCustomer Service ExecutionQuality Improvement RecommendationsSafety Protocol AdherenceOperational Improvement Identification

Soft Skills

Effective CommunicationCollaborationSense of UrgencyOrganizational SkillsCustomer Relationship Management

Tools & Technologies

Microsoft OfficeMS ProjectExcel

Industry Keywords

ABB Quality GuidelinesCustomer RetentionOn-Site ServiceEnd-of-Life ServicesEquipment Failure Detection

About the role

Key responsibilities & impact

Execute service work according to work instructions and ABB quality and safety guidelines.
Deliver quality customer service and execute service work according to customer orders and expectations.
Communicate service work timelines and expectations to support customer retention.
Work on-site with customers to identify operational improvement opportunities and eliminate pain points.
Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
Prepare material lists for service activities, ensuring materials, parts, and equipment meet quality standards and are available.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
Build and maintain positive customer relationships and identify potential new sales opportunities.
Detect potential equipment failures and recommend corrective actions, product improvements, and quality improvements.
Provide recommendations to management for improving operations and customer service.
Follow safety protocols, maintain safe work and environmental practices, and report unsafe practices and incidents promptly.

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1+ years’ experience servicing critical power equipment OR Associate’s Degree in electrical technology with 3+ years’ experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
Advanced level ability to interact and communicate written and verbal information to varying levels within the organization.
Advanced level ability to use Microsoft Office products.
Moderate ability to project manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Collaborates well with others.
Works with a sense of urgency and ownership until the job is complete.
Candidates must already have work authorization that would permit them to work for ABB in the US.

Benefits

Comp & perks

Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays
Vacation based on years of service for hourly and non-exempt positions