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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operating specialized equipment for natural gas emissions detection, conducting data analysis, and providing exceptional customer service. Proficient in technical reporting and maintaining compliance within the natural gas utility industry.
Highest-signal resume keywords
Natural Gas Utility ExperienceCustomer Facing Technical SupportData AnalysisTechnical ReportingEquipment Maintenance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Methane/Ethane Sensors OperationData AnalysisTechnical ReportingPreventive MaintenanceTroubleshootingField Service ReportingInstallationRepairsDocumentationCustomer Service
Soft Skills
Interpersonal SkillsTeamworkCollaborationCommunicationCustomer Relationship Management
Tools & Technologies
ABB EquipmentSurvey EquipmentComputersRelevant Software
Certifications & Qualifications
High School Diploma/GEDOperator Qualified Evaluation
Industry Keywords
Natural Gas EmissionsSustainability InitiativesRegulatory ComplianceTechnical SupportField Experience
About the role
Key responsibilities & impact- Operate company vehicles equipped with methane/ethane sensors and specialized equipment to identify and locate potential natural gas emissions across assigned survey areas
- Use detection data to conduct on-foot surveys, detect emissions, grade findings, and log results
- Provide flexible coverage and support across service regions in Kansas City MO, St. Louis MO, Birmingham AL, and Gulf Coast AL
- Balance workload, cover vacations, and meet contracted survey commitments
- Work directly with gas utility customers to identify and solve operational issues
- Communicate service timelines and expectations and deliver customer service
- Diagnose and troubleshoot equipment issues
- Conduct data analysis to identify trends and provide actionable insights
- Perform installations, repairs, preventive maintenance, and unplanned maintenance of ABB equipment
- Record findings, create detailed technical reports, and maintain comprehensive documentation
- Complete field service reports, timesheets, expense reports, and other required documentation
Requirements
What you’ll need- High School Diploma/GED is required
- 1+ Years of field experience in a customer facing technical support role is required
- Ability and willingness to travel up to 75% as required
- Ability and willingness to possess and maintain valid passport and driver's license
- Prior experience in the natural gas utility industry, with a focus on sustainability initiatives, technological innovations, and regulatory compliance, is highly desirable
- Proven ability to cultivate strong customer relationships and convey technical information to non-technical audiences
- Ability to collaborate effectively across cross-functional teams, including Research & Development, Product Management, Sales, and Business Development
- Good interpersonal skills and aptitude for teamwork
- Proficiency in using computers and relevant software is required
- Must pass an evaluation to become Operator Qualified; training and opportunities to pass these tasks will be provided
- Candidates must already have work authorization permitting them to work for ABB in the US
Benefits
Comp & perks- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation based on years of service for hourly and non-exempt positions