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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Patch Management and Vulnerability Management processes, with a strong focus on Qualys platform capabilities and ITIL-based service management practices. Proficient in delivering training and support for enterprise SaaS platforms while effectively communicating with diverse stakeholders.
Highest-signal resume keywords
Patch Management ExpertiseQualys Platform KnowledgeITIL Framework ExperienceTroubleshooting SkillsTraining Delivery Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patch ManagementVulnerability ManagementQualys PMWindows Server KnowledgeLinux Server KnowledgeITIL PracticesSaaS Platform SupportAnalytical SkillsDocumentation MaintenanceKPI Tracking
Soft Skills
Strong Communication SkillsAttention to DetailEffective Presentation SkillsCollaboration SkillsTraining and Demonstration Skills
Tools & Technologies
QualysServiceNow
Industry Keywords
Enterprise ITGovernance RequirementsOperational ProceduresGlobal OrganizationsVendor Management
Tech Stack
Tools & technologiesITSMLinuxServiceNow
About the role
Key responsibilities & impact- Serve as the subject matter expert for Patch Management and related services across ABB
- Support onboarding of Business Units, Divisions, applications, and infrastructure teams to the Qualys platform
- Manage user access requests, role assignments, and platform entitlements according to ABB governance requirements
- Conduct platform introduction sessions, demonstrations, and training workshops for global ABB teams
- Provide technical guidance on Qualys capabilities, prerequisites, limitations, and patch management standards
- Investigate and troubleshoot platform issues with ABB support teams and Qualys
- Manage vendor support cases through resolution
- Liaise with Qualys on defects, feature requests, and service improvements
- Maintain operational procedures, knowledge articles, and documentation
- Support platform governance, reporting, KPI tracking, and continuous improvement
- Collaborate with Vulnerability Management, InfoSec, and Infrastructure teams
- Participate in testing and validation of platform releases and enhancements
- Propose and drive automation and improvement opportunities
Requirements
What you’ll need- Minimum 3 years of experience in enterprise IT environments
- Experience with an IT service management framework (ITIL)
- English proficiency at C1 level or above
- Strong understanding of Patch/Vulnerability Management processes in regulated environments
- Experience in Qualys PM is a plus
- Good knowledge of Windows and Linux server environments at enterprise scale
- Experience supporting enterprise SaaS platforms and technical services in global organizations
- Familiarity with ServiceNow and ITIL-based service management practices
- Experience working with external vendors and managing support escalations in multinational settings
- Strong troubleshooting and analytical skills
- Excellent attention to detail
- Strong communication skills
- Ability to communicate effectively with diverse technical and non-technical stakeholders
- Experience delivering training sessions, demonstrations, and customer onboarding activities globally
- Profound understanding of presentation techniques and effective presentation skills
Benefits
Comp & perks- Empowered to lead and supported to grow
- Opportunity to contribute to ABB's global cybersecurity and digital transformation initiatives