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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ABB pulp-and-paper quality control products, including troubleshooting and maintenance of hardware and software. Capable of fostering customer relationships and mentoring less experienced technicians while ensuring a safe work environment.
Highest-signal resume keywords
ABB Pulp-And-Paper Quality Control ProductsPreventive And Corrective MaintenanceTroubleshooting Electrical And Mechanical IssuesCustomer Relationship ManagementMentoring And Training Field Service Technicians
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingPreventive MaintenanceCorrective MaintenanceElectrical TestingMechanical AptitudeHMI/Control SoftwareInstrumentationProcess ControlCleaning SensorsContract Management
Soft Skills
Customer ServiceCommunicationProblem-SolvingTeam CollaborationMentoring
Tools & Technologies
Electrical Test EquipmentVoltmetersMulti-MetersBasic Hand Tools
Certifications & Qualifications
Associate's Degree In Instrumentation & ControlElectrical Engineering TechnologyElectronicsProcess Control
Industry Keywords
Quality Control SolutionsField Service TechnicianABB SystemsPulp And Paper IndustryContract Renewals
About the role
Key responsibilities & impact- Support the full lifecycle of ABB pulp-and-paper quality control products at customer facilities under limited professional supervision
- Perform preventive and corrective maintenance
- Test and troubleshoot proprietary ABB hardware and software
- Assist with projects, upgrades, new installations, and advanced services
- Provide independent or small-site-team service for ABB pulp-and-paper quality control solutions
- Maintain ABB quality control hardware and software on-site, including cleaning sensors and troubleshooting electrical, mechanical, computer system, and HMI/control software issues
- Answer detailed customer questions about the on-site ABB system
- Handle difficult customer service issues and foster customer relationships
- Communicate with plant operators, plant management, third-party vendors, and ABB employees
- Mentor and provide on-the-job training to less experienced Field Service Technicians
- Report detailed training feedback to appropriate managers
- Participate in contract management, assist with renewals, and provide evidence of contract value to customers
- Troubleshoot and repair equipment while promoting a safe work environment
Requirements
What you’ll need- 8 years of industry specific experience on ABB pulp and paper quality control products (or equivalent 3rd party vendor products)
- Associate's Degree in a field relating to instrumentation & control, electrical engineering technology, electronics, instrumentation or process control
- Comfortable using electrical test equipment such as voltmeters or multi-meters safely
- Mechanical aptitude is preferred
- Comfortable using basic hand tools
- Must already have work authorization that would permit work for ABB in the US
Benefits
Comp & perks- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation based on years of service for hourly and non-exempt positions
- Salaried exempt positions provided vacation under a permissive time away policy