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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in industrial automation, including hands-on experience with Distributed Control Systems (DCS), SCADA, and Programmable Logic Controllers (PLCs). Proven ability to deliver exceptional customer service, mentor teams, and lead complex technical support activities.
Highest-signal resume keywords
Industrial Automation ExpertiseDistributed Control Systems (DCS)SCADA ExperienceProgrammable Logic Controllers (PLCs)Electrical Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingProgrammingSystem Performance AssessmentLifecycle SupportTechnical Support
Soft Skills
Customer ServiceMentoringCommunication
Tools & Technologies
Industrial SoftwareOperating SystemsProcess Equipment
Certifications & Qualifications
Current Work Permit
Industry Keywords
Energy SectorUtilities SectorIndustrial Automation
About the role
Key responsibilities & impact- Execute medium- to high-complexity service activities and provide lifecycle support for ABB DCS systems
- Deliver excellent customer service and drive customer satisfaction and retention
- Communicate service scope, timelines, risks, and resolution plans
- Identify service growth opportunities across the installed base by assessing system performance, lifecycle status, reliability risks, and modernization needs
- Mentor Field Service Engineers and coach technicians and engineers
- Lead complex site activities and provide advanced technical support across ABB teams
- Maintain current knowledge of new technologies
- Work directly with customers at their facilities
Requirements
What you’ll need- Minimum of 8+ years of hands-on experience in industrial automation
- Strong foundation in electrical knowledge, programming, and troubleshooting
- Experience with Distributed Control Systems (DCS), SCADA, and Programmable Logic Controllers (PLCs)
- Highly skilled in industrial automation, operating systems, industrial software, hardware, computers, and process equipment
- Enjoy working in the energy, utilities, and industrial automation sectors
- Willingness to travel more than 80% of the time across the United States, with occasional international travel
- Comfortable performing physical tasks such as lifting equipment, replacing power supplies, and conducting on-site troubleshooting and repairs
- Comfortable communicating in English
- Current work permit to work in the United States of America
Benefits
Comp & perks- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation based on years of service for hourly and non-exempt positions
- Permissive time away policy for salaried exempt positions