Senior Field Service Technician – 2

ABB

. Execute service work according to work instructions and ABB quality and safety guidelines .

Posted 10/23/2026full-timeRemote • Virginia • United StatesSenior💰 $68,600 - $109,760 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing critical power equipment, including installation, maintenance, and troubleshooting, while ensuring adherence to safety protocols and quality standards. Strong communication and organizational skills are essential for effective customer service and team collaboration.

Highest-signal resume keywords

Electrical Engineering DegreeCritical Power Equipment ServicingAdvanced Microsoft Office ProficiencyProject Management Using MS ProjectTest Plan and Report Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationMaintenanceTroubleshootingField Service TasksTechnical Issue IdentificationCustomer ServiceOperational ImprovementQuality Standards ComplianceMaterial PreparationCorrective Action Recommendation

Soft Skills

CommunicationCoachingSupervisionOrganizationCustomer Relationship Management

Tools & Technologies

Microsoft OfficeMS ProjectExcel

Industry Keywords

Field Service TechnicianSafety ProtocolsCustomer RetentionService Work ExecutionOperational Improvement Opportunities

About the role

Key responsibilities & impact

Execute service work according to work instructions and ABB quality and safety guidelines
Deliver quality customer service and execute service work according to customer orders and expectations
Communicate service work timelines and expectations to ensure customer retention
Work on-site with customers to identify operational improvement opportunities and eliminate pain points
Perform field service tasks, identify technical issues, and conduct on-site troubleshooting within certified areas
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
Support certification of Associate Field Service Technicians and Field Service Technicians
Coach technicians and supervise complex site activities
Train team members and customers when needed
Prepare material lists and ensure materials, parts, and equipment meet quality standards and are available
Identify potential equipment failures and recommend corrective actions
Build and maintain positive customer relationships
Identify potential new sales opportunities and communicate them internally
Identify product and quality improvement opportunities and recommend operational and customer service improvements to management
Follow safety protocols and maintain safe work and environmental practices
Report unsafe practices and incidents
Report to the Service Team Leader

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associate’s Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment
Advanced level ability to interact and communicate written and verbal information to varying levels within the organization
Advanced level ability to use Microsoft Office products
Moderate ability to project manage using MS Project or Excel
Advanced ability to write test plans and reports detailing test results
Advanced ability to stay organized and meet deadlines on administrative duties
Candidates must already have work authorization that would permit them to work for ABB in the US

Benefits

Comp & perks

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays
Vacation based on years of service for hourly and non-exempt positions
Tools and freedom to grow your skills, shape your path, and take on challenges