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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing critical power equipment, including installation, maintenance, and troubleshooting, while effectively communicating and collaborating with team members and customers to enhance operational efficiency and customer satisfaction.
Highest-signal resume keywords
Bachelor's Degree In Electrical EngineeringServicing Critical Power EquipmentAdvanced Microsoft Office ProficiencyProject Management Using MS ProjectTest Plan Writing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationTroubleshootingMaintenanceRepairsUpgradesEnd-Of-Life ServicesTechnical Issue IdentificationQuality ImprovementCustomer Relationship ManagementSafety Protocols
Soft Skills
CommunicationCollaborationCoachingOrganizational SkillsCustomer Satisfaction Focus
Tools & Technologies
Microsoft OfficeMS ProjectExcel
Industry Keywords
Field ServiceOperational ImprovementTechnical SupportElectrical TechnologySafety Practices
About the role
Key responsibilities & impact- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
- Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
- Support certification of Associate Field Service Technicians and Field Service Technicians
- Coach technicians and supervise complex site activities
- Act as a trainer for team members and customers when needed
- Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available
- Proactively identify potential equipment failures and recommend corrective actions
- Build and maintain positive customer relationships to support customer satisfaction
- Identify potential new sales opportunities and communicate them internally
- Identify product and quality improvement opportunities and recommend operational and customer-service improvements to management
- Follow safety protocols and maintain safe work and environmental practices
- Report unsafe practices and incidents
Requirements
What you’ll need- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment, OR Associate’s Degree in electrical technology with 6+ years’ experience servicing critical power equipment, OR High School Diploma/GED and equivalent work and/or military experience with 8+ years servicing critical power equipment
- Advanced ability to interact and communicate written and verbal information to varying levels within the organization
- Ability to collaborate well with others
- Advanced ability to use Microsoft Office products
- Moderate ability to project manage using MS Project or Excel
- Advanced ability to write test plans and reports detailing test results
- Advanced ability to stay organized and meet deadlines on administrative duties
- Candidates must already have work authorization that would permit them to work for ABB in the US
Benefits
Comp & perks- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to buy up to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation based on years of service for hourly and non-exempt positions