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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing critical power equipment, including installation, maintenance, and troubleshooting, while effectively communicating and collaborating with team members and customers to enhance operational efficiency and customer satisfaction.
Highest-signal resume keywords
Bachelor's Degree In Electrical EngineeringServicing Critical Power EquipmentAdvanced Microsoft Office ProficiencyProject Management Using MS ProjectTest Plan And Report Writing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationMaintenanceTroubleshootingCoachingField Service TasksTechnical Issue IdentificationMaterial PreparationSafety ProtocolsCustomer Relationship ManagementQuality Improvement Recommendations
Soft Skills
Advanced Communication SkillsCollaborationOrganizational SkillsDeadline ManagementTraining
Tools & Technologies
Microsoft OfficeMS ProjectExcel
Industry Keywords
Electrical Engineering TechnologyField Service TechnicianOperational ImprovementCustomer SatisfactionSafety Practices
About the role
Key responsibilities & impact- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
- Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
- Support the certification process of Associate Field Service Technicians and Field Service Technicians
- Coach technicians and supervise complex site activities
- Act as trainers for team members and customers when needed
- Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available
- Proactively identify potential equipment failures and recommend corrective actions
- Build and maintain positive customer relationships to support customer satisfaction and retention
- Identify potential new sales opportunities and communicate them internally
- Identify product and quality improvement opportunities and provide recommendations to management
- Follow safety protocols and maintain safe work and environmental practices
- Report unsafe practices and incidents
- Report to the Service Team Leader
Requirements
What you’ll need- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 6+ years’ experience servicing critical power equipment OR Associate’s Degree in electrical technology with 8+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (10+ years) servicing critical power equipment
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization
- Collaborates well with others
- Advanced level ability to use Microsoft Office products
- Moderate ability to project manage using MS Project or Excel
- Advanced ability to write test plans and reports detailing test results
- Advanced ability to stay organized and meet deadlines on administrative duties
- Candidates must already have work authorization that would permit them to work for ABB in the US
Benefits
Comp & perks- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation provided based on years of service for hourly and non-exempt positions
- Tools and freedom to grow skills, shape your path, and take on challenges