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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing critical power equipment, including installation, maintenance, and troubleshooting, while effectively communicating with customers and team members. Proven ability to manage projects, coach technicians, and identify operational improvements to enhance service quality.
Highest-signal resume keywords
Critical Power Equipment ServicingInstallation And CommissioningProject Management Using MS ProjectAdvanced Microsoft Office ProficiencyTechnical Training And Coaching
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical EngineeringTroubleshootingMaintenanceRepairsTest Plan WritingQuality ImprovementOperational ImprovementCustomer Relationship ManagementSafety ProtocolsField Service Tasks
Soft Skills
CommunicationCollaborationOrganizationCoachingCustomer Service
Tools & Technologies
Microsoft OfficeMS ProjectExcel
Industry Keywords
Field Service TechnicianElectrical TechnologyOperational ImprovementCustomer Needs AssessmentSafety Practices
About the role
Key responsibilities & impact- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
- Perform field service tasks, identify technical issues, and conduct on-site troubleshooting within certified areas
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
- Support certification of Associate Field Service Technicians and Field Service Technicians
- Coach technicians and supervise complex site activities
- Act as a trainer for team members and customers when needed
- Prepare material lists and ensure materials, parts, and equipment meet quality standards and are available
- Identify potential equipment failures and recommend corrective actions
- Build and maintain positive customer relationships and identify potential new sales opportunities
- Communicate customer needs and sales opportunities internally
- Identify product and quality improvement opportunities and recommend operational and customer service improvements to management
- Follow safety protocols and maintain safe work and environmental practices
- Report unsafe practices and incidents
Requirements
What you’ll need- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 6+ years’ experience servicing critical power equipment OR Associate’s Degree in electrical technology with 8+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (10+ years) servicing critical power equipment
- Advanced level ability to interact and communicate written and verbal information to varying levels within the organization
- Ability to collaborate well with others
- Advanced ability to use Microsoft Office products
- Moderate ability to project manage using MS Project or Excel
- Advanced ability to write test plans and reports detailing test results
- Advanced ability to stay organized and meet deadlines on administrative duties
- Must already have work authorization permitting work for ABB in the US
Benefits
Comp & perks- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation based on years of service for hourly and non-exempt positions
- Tools and freedom to grow skills, shape career path, and take on challenges