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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Instrumentation products, including troubleshooting, maintenance, and customer relationship management. Proficient in collaborating with cross-functional teams to enhance product performance and deliver high-quality service.
Highest-signal resume keywords
Instrumentation SupportTroubleshooting Hardware and SoftwareCustomer Relationship ManagementField Service ExperienceKnowledge-Centered Service (KCS)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingPreventive MaintenanceTechnical TrainingRoot Cause AnalysisInstrumentation Equipment Knowledge
Soft Skills
Problem-SolvingCustomer-Facing CommunicationCollaborationRelationship Management
Industry Keywords
Automation SoftwareDistributed I/O SystemsField Service SupportOperational ReadinessTechnical Support
About the role
Key responsibilities & impact- Provide expert technical support for ABB's full Instrumentation Portfolio, including automation software and hardware, system startup, troubleshooting, recovery, maintenance, and resolution of complex customer issues
- Deliver remote and on-site field service support, including preventive and corrective maintenance, troubleshooting customer installations, and supporting product deployment and operational readiness
- Own customer incidents and escalations through resolution while communicating status, root causes, corrective actions, and solutions within service-level commitments
- Build customer relationships as a trusted technical advisor, proactively identifying risks, supporting production continuity, and delivering training and application guidance
- Collaborate with R&D, Manufacturing, Product Management, Logistics, Calibration, Sales, and Services to resolve issues, improve products, and implement sustainable solutions
- Document technical knowledge, develop self-service support content, share best practices, and advocate for product enhancements based on customer feedback and field experience
Requirements
What you’ll need- Bachelor's Degree in Engineering (Electrical, Mechanical, Chemical, Mechatronics, CS, etc.) or related field is required
- Experience troubleshooting hardware, software, systems, platforms, or Instrumentation equipment
- Strong problem-solving skills with the ability to diagnose root causes and implement effective solutions
- Excellent customer-facing communication and relationship management skills
- Proficient or Native English speaker
- Ability to collaborate across cross-functional teams
- Willingness to travel up to 15% domestically
- Commitment to delivering high-quality support and meeting customer service expectations
- Candidates must already have work authorization that would permit them to work for ABB in the US
- Preferred: Experience supporting ABB's Instrumentation products
- Preferred: Knowledge of Instrumentation products and distributed I/O systems
- Preferred: Experience in field service, preventive maintenance, or managed services
- Preferred: Familiarity with Knowledge-Centered Service (KCS) methodologies
- Preferred: Experience delivering technical training or customer coaching
Benefits
Comp & perks- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation provided based on years of service for hourly and non-exempt positions
- Continuous learning and support tailored to employee goals