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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical customer support within the Industrial and Utility sectors, with a strong focus on order management, customer delivery coordination, and effective communication with business units. Proficient in utilizing computer databases and ABB's tools for efficient order processing and problem resolution.
Highest-signal resume keywords
Technical Customer Support ExperienceOrder ManagementPower Transmission & Distribution KnowledgeBusiness To Business Customer SupportComputer Database Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryOrder TrackingBid Proposal CoordinationTechnical Problem InvestigationCorrective Action Establishment
Soft Skills
Effective CommunicationAdaptabilityAnalytical Skills
Tools & Technologies
ABB ToolsProduct Configuration ToolsBusiness SystemsEmpower
Certifications & Qualifications
Bachelor’s Degree in EngineeringBachelor’s Degree in Business
Industry Keywords
Industrial SectorUtility SectorPower TransmissionPower DistributionCustomer Delivery
About the role
Key responsibilities & impact- Execute daily customer activities including order entry, tracking, and order management with local business units and other ABB groups
- Support activities at agent accounts
- Utilize ABB’s tools and processes, including product configuration tools, order entry and business systems
- Coordinate with local business units to track orders and assure on-time customer delivery
- Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements
- Process information on multiple and varied projects and respond effectively to changing priorities
- Attend meetings to exchange information and analyze contract requirements
- Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences
- Report to the Inside Sales Director
Requirements
What you’ll need- Bachelor’s Degree in engineering, business or related field preferred
- Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience
- General knowledge of power transmission & distribution products/systems preferred
- Previous experience with business to business customer support preferred
- Knowledge and skill in utilization of computer databases; empower experience preferred
- Candidates must already have a work authorization that allows them to work for ABB in United States
Benefits
Comp & perks- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation under a permissive time away policy for salaried exempt positions