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About the role
Key responsibilities & impact- Manage and coordinate all aspects of the warranty process for projects within the Electrification Solutions business
- Serve as the main customer interface for all warranty claims
- Own the warranty process from initial claim submission through final resolution
- Coordinate with internal and external vendors and services according to warranty terms
- Solve problems and advocate for customers to minimize impact on customer operations
- Review and validate warranty claims according to contractual terms
- Prioritize multiple cases and coordinate with vendors, field technicians, and internal teams to minimize customer downtime
- Manage purchase orders and maintain detailed project records
- Ensure compliance with HSE standards
- Drive efficient warranty execution and continuous process improvements
- Collaborate with Quality teams to analyze warranty trends, performance, and costs
- Provide insights to improve organizational effectiveness and customer satisfaction
- Report to the Project Operations Manager
Requirements
What you’ll need- Bachelor degree (electrical/energy/mechanical engineering degree preferred)
- Minimum 3 years of experience in project management, engineering or manufacturing
- Problem solving skills, including creative issue resolution
- Excellent oral and written communication skills
- Proficiency in English
- Strong analytical skills to interpret warranty claims vs coverage
- Organizational skills with high attention to detail and sense of urgency
- Customer service skills
- Candidates must already have work authorization that would permit them to work for ABB in the US
- Ability to participate in a rotating on-call schedule
- Ability to travel approximately 25%
Benefits
Comp & perks- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation under a permissive time away policy for salaried exempt positions
- Hands-on experience, mentorship, and learning opportunities