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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business systems design, configuration, and improvement, with a strong focus on developing and documenting processes in collaboration with leadership and stakeholders. Proficient in providing end-user support and training while adhering to quality management standards.
Highest-signal resume keywords
Business Systems DesignApplication ConfigurationEnd-User SupportProcess DocumentationAgile Delivery Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Systems ConfigurationTechnical Issue AnalysisWorkflow DesignProcess DevelopmentSystem Documentation
Soft Skills
CollaborationProblem-SolvingCommunication
Tools & Technologies
Microsoft OfficeIssue-Tracking Systems
Certifications & Qualifications
Epic CertificationsCheersMyChartCare Everywhere
Industry Keywords
Life SciencesHealth CareBiotechnologyQuality Management SystemIndustry Best Practices
About the role
Key responsibilities & impact- Perform business systems design and configuration, upgrades, and improvements for low-complexity applications
- Estimate and assess the impact of requested changes to assigned business systems or platforms
- Guide workflow design, configure and test system changes, and analyze technical issues
- Develop new processes and procedures with leadership and business teams
- Create and maintain technical and system documentation
- Contribute to peer design and code reviews
- Identify and resolve application issues affecting application and other teams
- Liaise with business stakeholders and software vendor implementation staff
- Identify opportunities to improve business workflows through technology
- Develop, document, and participate in training for end users
- Troubleshoot problems and questions and provide status updates
- Provide end-user production support through issue-tracking systems
- Review project and issue status with project leadership
- Work cross-functionally with stakeholders, subject matter experts, and project leadership
- Support the company’s Quality Management System policies and procedures
- Maintain regular and reliable attendance
- Travel 5% of working time, potentially including overnight/weekend travel
Requirements
What you’ll need- Bachelor’s Degree in a related field, or High School Diploma/GED and 4 years of relevant experience in lieu of a Bachelor’s Degree
- 3+ years of experience developing or configuring technology solutions in an application analyst or project delivery role
- Demonstrated understanding of industry best practices
- Strong computer skills, including internet navigation and email usage
- Proficiency in Microsoft Office programs
- Ability to perform essential duties with or without accommodation
- Authorization to work in the United States without sponsorship
- Ability to work nights and/or weekends as needed
- Ability to work on a computer and phone simultaneously
- Ability to use a mobile device, tablet, or computer screen and type for approximately 90% of a typical working day
- Ability and means to travel between local Exact Sciences locations
- Preferred: experience configuring business systems software in life sciences, health care, or related industries
- Preferred: applicable Epic certifications, especially Cheers, MyChart, and Care Everywhere
- Preferred: professional working knowledge in health care or biotechnology
- Preferred: professional working knowledge of agile delivery methodologies
Benefits
Comp & perks- Remote work arrangement (Individual Office Exception Approved)
- Travel opportunities, including 5% of working time away from work location
- Equal employment opportunity protections
