Abbott

Administration

• Administer customer rebate and fee programs throughout the contract lifecycle
• Own rebate and fee administration from full execution through expiration
• Collaborate with contract authors and sales teams
• Perform complex calculations, obtain approvals, and ensure timely customer payment posting and delivery
• Process rebates and fees with cross-functional groups to ensure accurate, on-time payments
• Build mathematical models and tools to determine payout amounts and track contract performance
• Provide written and verbal updates to customers, Sales, Contract Operations Management, Accounting, Finance, Commercial Legal, and other cross-functional groups
• Manage communication and awareness of contractual obligations with internal and external customers
• Serve as subject matter expert and primary contact for hospitals, hospital systems, and group purchasing organizations in the assigned geography
• Analyze multiple information sources to solve complex problems and make recommendations
• Provide reports and analysis to the department and senior management
• Follow approved processes and procedures and alert management when deviation is needed

Senior Analyst, Rebate Administration

Manager

• Guide, coach, and direct a team providing direct service and support to Abbott Diagnostics Division customers
• Promote ADD products and strengthen the company’s reputation through exceptional customer service and technical support
• Implement and maintain the effectiveness of the quality system
• Apply knowledge of diagnostics systems and products to ensure adequate customer support and service
• Maintain documentation and records in accordance with quality-system requirements
• Operate within financial-budget constraints and support budget development
• Provide technical direction and ensure staff are trained on required technologies and applications
• Monitor industry trends and recommend operational improvements
• Track product complaints and reliability, prepare reports, and recommend service improvements
• Coach, mentor, conduct performance reviews, and assist with development planning
• Build, motivate, and inspire an effective team; make staffing decisions
• Interact with customers, field service/support personnel, and local Sales staff
• Negotiate with customers to resolve service issues and improve relationships
• Coordinate support levels with service, support, and sales districts
• Analyze departmental issues, performance data, trends, and business/customer impact
• Ensure compliance with FDA and other regulatory agencies
• Interview and select candidates; ensure timely staffing with qualified personnel
• Provide input to department budgeting, planning, projects, and resource requirements

District Service Manager

• Administer customer rebate and fee programs throughout the contract lifecycle
• Perform complex calculations, obtain approvals, and ensure timely posting and delivery of customer payments
• Process rebates and fees while coordinating with cross-functional groups to ensure accurate, on-time payments
• Follow audit guidelines for contract approval and creation
• Build mathematical models and tools to determine payout amounts and track contract performance
• Provide written and verbal updates to customers, Sales, Contract Operations Management, Accounting, Finance, Commercial Legal, and other cross-functional groups
• Manage communication and awareness of contractual obligations with internal and external customers
• Serve as subject matter expert and primary contact for hospitals, hospital systems, and group purchasing organizations in the assigned geography
• Solve complex problems and make recommendations based on multiple information sources
• Provide reports and analysis to the department and senior management
• Follow approved processes and procedures and alert management when deviations are needed

Product Specialist

• Drive growth and utilization of the CentriMag blood pump system in the region
• Serve as the region expert on CentriMag for Extra-Corporeal Life Support (ECLS) and cannulation
• Target new centers for adoption of CentriMag
• Build customer relationships and drive product utilization through product education and best-practice sharing
• Coordinate with Territory Managers to drive utilization and facilitate relationships
• Identify and qualify accounts for CentriMag
• Collaborate with Territory Managers and Business Development Managers through the sales process
• Lead product demonstrations and secure support from key clinical stakeholders
• Support sales while the Territory Manager manages primary quoting and final sales transactions
• Lead and facilitate post-purchase training
• Attend major ECLS and national society meetings as needed
• Develop and cultivate key opinion leaders interested in ACS/ECLS
• Educate sales and clinical colleagues on CentriMag and trends in ECLS and ACS
• Contribute competitive selling arguments, product development suggestions, and sales support materials
• Report to the Regional Sales Manager and collaborate closely with Territory Managers and Clinical Consultants

Acute Product Consultant

• Drive growth and utilization of the CentriMag blood pump system within the region
• Serve as the regional expert on CentriMag use for Extra-Corporeal Life Support (ECLS) and cannulation
• Target new centers for CentriMag adoption
• Build customer relationships and drive product utilization through product education and best-practice sharing
• Coordinate with Territory Managers to drive utilization and facilitate account relationships
• Identify and qualify accounts for CentriMag
• Collaborate with Territory Managers and Business Development Managers throughout the sales process
• Lead product demonstrations and secure support from key clinical stakeholders
• Facilitate post-purchase training
• Attend major ECLS meetings and national society meetings as needed
• Develop and cultivate key opinion leaders interested in ACS/ECLS
• Educate sales and clinical colleagues on CentriMag and emerging ECLS and ACS trends
• Contribute competitive selling arguments, product development suggestions, and sales support materials
• Report to the Regional Sales Manager and collaborate closely with Territory Managers and Clinical Consultants

Account Manager

• Sell the entire line of Abbott Diabetes Care products to regional government accounts
• Develop new business with healthcare providers in defined regional accounts
• Manage regional and local market access
• Grow existing customer-base sales
• Determine customer needs and develop account-specific strategies
• Create customer commitment to change
• Implement conversion, training, and startup activities after closing
• Sell to Federal Government Medical Centers, including Department of Defense medical treatment facilities, VA Medical Centers, Indian Health Tribes, public health agencies, and payors
• Drive access, grow market share, and exceed quarterly sales goals
• Manage territory and ensure efficient implementations and training
• Expand into primary care
• Manage accounts and provide customer care
• Manage assigned budget and maximize return on investment
• Implement and maintain quality-system effectiveness
• Assess the business impact of contracting opportunities on profitability, sales, and margin
• Develop regional government-account business
• Conduct weekly travel and appointments with target facilities and healthcare/pharmacy administration
• Perform territory strategic planning and semi-annual business reviews
• Prepare accurate forecasts and customer business plans
• Drive new product sales and distribution
• Collaborate with Marketing, Medical Science Liaisons, Network Field Specialists, Inside Sales, Customer Service, Contract Marketing, and Account Sales & Service

Government Account Manager – Great Plains

• Sell the entire line of Abbott Diabetes Care products to regional government accounts
• Develop new business with healthcare providers in defined regional accounts
• Grow existing customer-base sales
• Determine customer needs and develop account-specific strategies
• Create customer commitment to change
• Implement conversion, training, and start-up activities after close
• Sell to federal government medical centers, including Department of Defense medical treatment facilities, VA medical centers, Indian Health Tribes, public health agencies, and payors
• Drive cross-divisional initiatives, access, market-share growth, and quarterly sales performance
• Manage territory and implementations/training efficiently
• Expand into primary care
• Provide account management and customer care
• Manage the assigned budget and maximize return on investment
• Implement and maintain quality-system effectiveness
• Assess the business impact of contracting opportunities on profitability, sales, and margin
• Develop regional government-account business
• Conduct weekly travel and appointments with target facilities and healthcare/pharmacy administration
• Perform territory strategic planning and semi-annual business reviews
• Prepare accurate forecasts and customer business plans
• Drive new-product sales and distribution

Marketing

• Establish the marketing vision and annual objectives, goals, strategies, and key initiatives for the US marketing organization
• Manage a team of high-performing individuals and provide formal and informal coaching
• Conduct regular performance assessments
• Execute global product launch planning, including business objectives, product positioning, and key selling messages
• Lead cross-functional teams to develop revenue growth programs, competitive insight, and proactive positioning
• Manage monthly, quarterly, and annual budgets
• Allocate resources to meet established business goals
• Lead product commercialization strategy and tactic planning and execution
• Build relationships with key opinion leaders and customers to develop and drive marketing strategies
• Serve as the Heart Failure team focal point for CardioMEMS product and market knowledge, planning/execution, and business objectives
• Direct and coordinate Marketing and Market Development activities
• Establish marketing project priorities and allocate resources and workload
• Analyze competition and develop product positioning and differentiation tools
• Ensure appropriate training and education for personnel using or applying division products
• Develop and execute marketing strategies through cross-divisional collaboration, planning, and influence
• Analyze strategy results to ensure sales and profit objectives are achieved
• Develop integrated marketing plans with internal business partners to drive product mix and grow Abbott’s Heart Failure franchise
• Train, coach, mentor, and evaluate team members and support group personnel
• Prepare and manage the annual department budget
• Hire and retain diverse, highly qualified staff and manage execution through coaching and mentoring
• Maintain a safe and professional work environment
• Maintain regulatory compliance and positive collaboration with employees, customers, contractors, and vendors
• Perform other related duties as assigned

Group Downstream Marketing Manager, Acute

• Establish the marketing vision and annual objectives, goals, strategies, and key initiatives for the US marketing organization
• Manage and coach a high-performing team and conduct performance assessments
• Execute global product launch planning, including business objectives, product positioning, and key selling messages
• Lead cross-functional teams to develop revenue growth programs, competitive insight, and proactive positioning
• Manage monthly, quarterly, and annual budgets and allocate resources to business goals
• Lead product commercialization strategy and tactic planning and execution
• Build relationships with key opinion leaders and customers to develop and drive marketing strategies
• Serve as the Heart Failure team's focal point for CardioMEMS product and market knowledge, planning, execution, and business objectives
• Direct and coordinate Marketing and Market Development activities
• Establish project priorities and allocate resources and workload
• Analyze competitive offerings and develop product positioning and differentiation tools
• Ensure training and education for personnel using or applying division products
• Develop and execute marketing strategies through cross-divisional collaboration
• Analyze executed strategies against sales and profit objectives
• Develop integrated marketing plans to drive product mix and grow Abbott's Heart Failure franchise
• Train, coach, mentor, and evaluate team members and support personnel
• Prepare and manage the annual department budget
• Hire and retain qualified staff and manage execution through coaching and mentoring
• Maintain a safe and professional work environment
• Comply with FDA regulations, regulatory requirements, company policies, and procedures
• Maintain positive communications and collaboration with employees, customers, contractors, and vendors
• Perform other related duties as assigned

Group Downstream Marketing Manager – Acute

• Seek new sales opportunities through cold calling and lead generation
• Set meetings with prospects to introduce products and services
• Perform prospect and customer needs assessments
• Prepare and send quotes and proposals
• Coordinate and secure contracts and agreements between new clients and the contracts team
• Support new account implementation activities within sales and operations
• Monitor trends and competitors to identify improvements or recommend products and services
• Attend trade shows and in-person customer visits
• Service government, criminal justice, and treatment-market agencies in the Toxicology Business Unit
• Cover the Southwestern US region as a US remote field-based account manager

Regional Account Manager, Toxicology

• Service agencies in the government, criminal justice, and treatment markets
• Actively seek new sales opportunities through cold calling and lead generation
• Set up meetings with prospects to introduce products and services
• Perform prospect and customer needs assessments
• Prepare and send quotes and proposals
• Coordinate and secure contracts and agreements between new clients and the contracts team
• Support new account implementation activities within sales and operations
• Monitor trends and competitors to identify improvements or recommend new products and services
• Attend trade shows and in-person customer visits

• Actively seek new sales opportunities through cold calling and lead generation
• Set up meetings with prospects to introduce products and services
• Perform prospect and customer needs assessments
• Prepare and send quotes and proposals
• Coordinate and secure contracts and agreements between new clients and the contracts team
• Support new account implementation activities within sales and operations
• Monitor industry trends and competitors to identify improvements or recommend products and services
• Attend trade shows and in-person customer visits
• Service agencies in government, criminal justice, and treatment markets

• Actively seek new sales opportunities through cold calling and lead generation
• Set up meetings with prospects to introduce products and services
• Perform prospect and customer needs assessments
• Prepare and send quotes and proposals
• Coordinate and secure contracts and agreements between new clients and the contracts team
• Support new account implementation activities within sales and operations
• Monitor trends and competitors to identify improvements or recommend new products and services
• Attend trade shows and in-person customer visits
• Service government, criminal justice, and treatment-market agencies
• Cover the Northwestern and Midwestern US region

• Lead efforts to launch and develop the US Government Enterprise structure for Abbott Molecular Diagnostics products
• Manage federal government strategic customer relationships, new-customer sales, and existing contractual customer retention
• Control strategic accounts and coordinate the sales process through closure for Abbott Molecular Diagnostic products
• Drive incremental revenue, profitability, innovation partnerships, and compliant contracting
• Lead cross-functional sales, marketing, training, commercial operations, strategic pricing, and contracting resources
• Build senior-level relationships at agency, regional, and healthcare-facility levels
• Assess customer objectives, strategies, and requirements; identify and deliver innovative solutions
• Develop account plans, sales forecasts, value propositions, contracts, and multi-year strategies
• Investigate strategic accounts, business environments, industry trends, regulations, decision makers, and influencers
• Negotiate contracts and drive profitable revenue within strategic named accounts
• Coordinate resources and execute strategic account plans with defined roles, timelines, and communications
• Design, develop, and launch US Government Enterprise Strategy for the VA HealthCare System, Department of Defense, Indian Health, and Public Health Laboratories
• Create US support infrastructure and financial and strategic business plans
• Lead cross-divisional Government Enterprise Account Management initiatives
• Achieve or exceed annual financial plans and ROI objectives
• Manage customer P&L and develop profitable growth to achieve LRP commitments

Government Enterprise Account Manager, Molecular Diagnostics

• Lead efforts to launch and further develop Abbott Molecular Diagnostics’ US Government Enterprise structure
• Manage federal government strategic customer relationships, generate net-new sales, and retain existing contractual customers
• Control targeted strategic accounts and coordinate the entire sales process through closure for Abbott Molecular Diagnostic products
• Achieve incremental revenue, grow profitability, drive innovation partnerships, and ensure compliant contracting
• Lead cross-functional resources across sales, marketing, training, commercial operations, strategic pricing, and contracting
• Establish and build senior-level relationships at agency, regional, and healthcare-facility levels
• Assess customer objectives, strategies, and requirements; identify innovative solutions and develop account plans and sales forecasts
• Drive profitable revenue and close opportunities within strategic named accounts
• Investigate strategic accounts, business environments, competitive situations, industry trends, and changing market regulations
• Maintain relationships with customer decision-makers and influencers
• Prepare and deliver account-specific Abbott value propositions
• Analyze financial performance indicators and negotiate contracts supporting long-term commitments
• Act as trusted advisor and provide leadership regarding Abbott interactions with strategic accounts
• Develop multi-year account plans and lead internal selling teams through persuasion and influence
• Coordinate Abbott resources to execute strategic account plans with defined roles, responsibilities, expectations, and timelines
• Design, develop, and launch US Government Enterprise Strategy for the VA HealthCare System, Department of Defense, Indian Health, and Public Health Laboratories
• Create US support infrastructure for the Enterprise strategy
• Develop Government Enterprise financial and strategic business plans with the USO
• Lead cross-divisional efforts to improve Government Enterprise Account Management
• Achieve or exceed annual financial plans and ROI objectives
• Develop and implement business plans, practices, and customer relationships
• Manage FSS contract responsibility and sales strategy integration
• Lead strategic planning, go-to-market strategy, marketing programs, CRM/SFA technology, value creation, and innovation
• Manage business performance, financial planning, and forecasting
• Lead account planning, contracts and agreements, financial analysis, and critical success factors for strategic government accounts
• Own P&L for each customer and develop profitable growth to achieve LRP commitments
• Travel 75% of the time, including overnight travel

Senior Analyst, Rebate Administration

District Service Manager

Senior Analyst, Rebate Administration

Acute Product Consultant

Acute Product Consultant

Government Account Manager – Great Plains

Government Account Manager – Great Plains

Group Downstream Marketing Manager, Acute

Group Downstream Marketing Manager – Acute

Regional Account Manager, Toxicology

Regional Account Manager, Toxicology

Regional Account Manager, Toxicology

Regional Account Manager, Toxicology

Government Enterprise Account Manager, Molecular Diagnostics

Government Enterprise Account Manager – Molecular Diagnostics