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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in automation hardware solution implementations and project coordination within clinical laboratories, ensuring compliance with quality standards and delivering effective training and support to field service personnel.
Highest-signal resume keywords
Automation Systems ImplementationTechnical TroubleshootingProject CoordinationCustomer Relationship ManagementLaboratory Automation Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automation TechnologyLaboratory InstrumentationDiagnostic EquipmentTechnical SystemsComplex Technical Systems
Soft Skills
Consulting StrategiesCustomer Partnership DevelopmentTechnical TrainingMentorship
Tools & Technologies
Abbott Diagnostics Automation Platforms
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Clinical LaboratoriesIn Vitro Diagnostics (IVD)BiologicsQuality System RequirementsLaboratory Workflow
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Serve as the subject matter expert for automation hardware solution implementations within large core clinical laboratories
- Lead onsite implementation activities, including equipment receipt, site readiness review, equipment placement, assembly, testing, and operational verification
- Coordinate implementation projects with customers, project managers, laboratory leadership, local field service teams, contractors, vendors, and cross-functional stakeholders
- Resolve complex technical inquiries and provide advanced troubleshooting throughout the implementation lifecycle
- Apply established procedures and develop practical solutions for technical challenges and customer requirements
- Deliver automation product training and technical guidance to field service personnel during and after implementation
- Support post-implementation escalations and provide subject matter expertise for complex automation system issues
- Support new automation hardware product launches and instrument additions at existing customer sites
- Develop and apply consulting strategies to strengthen customer partnerships and support long-term automation solution success
- Maintain compliance with quality system requirements and promote adherence to Abbott’s Code of Business Conduct
- Travel throughout the United States supporting customer implementation projects
Requirements
What you’ll need- Associate degree in Engineering, Electronics, Automation Technology, Biomedical Equipment Technology, Technical Systems, or a related technical field; or an equivalent combination of education and experience
- Minimum 4 years of experience supporting, servicing, troubleshooting, implementing, or maintaining automation systems, laboratory instrumentation, diagnostic equipment, or other complex technical systems
- Experience resolving technical issues in customer-facing environments
- Ability to independently execute complex technical projects and specialized assignments
- Ability to travel up to 100% and maintain easy access to a major airport
- Must have a valid driver’s license
- Preferred: Bachelor’s degree in a technical discipline
- Preferred: Experience within clinical laboratories, diagnostics, healthcare, or laboratory automation environments
- Preferred: Knowledge of regulations and standards affecting in vitro diagnostics (IVD) and biologics
- Preferred: Experience providing technical training, coaching, or mentorship to field service personnel
- Preferred: Experience leading implementation projects involving multiple stakeholders
- Preferred: Experience with Abbott Diagnostics automation and instrument platforms
- Preferred: Strong project coordination, consulting, and customer relationship management experience
- Preferred: Familiarity with laboratory workflow and operations
Benefits
Comp & perks- Career development with an international company
- Free medical coverage eligibility through the Health Investment Plan (HIP) PPO medical plan
- Retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor’s degree
- Access to health and wellness benefits
- Equal Opportunity Employer commitment to employee diversity