Business Support Coordinator

Abbott

. Address client needs as they occur and demonstrate strong customer service .

Posted 10/30/2026full-timeUnited StatesJuniorMid-Level💰 $17 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while effectively liaising between clients, contractors, and accounting. Possesses knowledge of Federal DOT Drug Testing regulations and the ability to manage scheduling and reporting for various collection events.

Highest-signal resume keywords

Customer ServiceFederal DOT Drug Testing KnowledgeContractor LiaisonScheduling CollectionsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Drug Testing KnowledgePricing UnderstandingMultitasking AbilityProblem ResolutionTimely Reporting

Soft Skills

Verbal CommunicationWritten CommunicationIntellectual Curiosity

Industry Keywords

Collection EventsContractor InvoicesEmergency CollectionsOnsite CollectionsRandom Testing

About the role

Key responsibilities & impact

Address client needs as they occur and demonstrate strong customer service
Find and communicate with contractors to complete collection events
Work with the warehouse team to ensure contractors have necessary supplies
Liaise between contractors and accounting to ensure timely and accurate payment of contractor invoices
Identify clients and collection network providers requiring additional attention or problem resolution and communicate issues to management
Negotiate pricing on a case-by-case basis for each collection event as needed
Schedule emergency collections for external clients and follow up to ensure timely and accurate reporting of test results
Support clients through scheduling onsite collections, coordinating and following up on post-accident, reasonable suspicion, and random testing

Requirements

What you’ll need

High school diploma or general education degree (GED)
A minimum of 2-3 years of related experience or training; or equivalent combination of education and experience
Strong verbal and written communication skills
Prior drug testing knowledge (preferred)
Federal DOT Drug Testing regulation knowledge (preferred)
Basic understanding of pricing and profitability (preferred)
Effective written and spoken communication (preferred)
Intellectual curiosity and passion to learn (preferred)
Ability to multitask and complete each task in a timely manner (preferred)

Benefits

Comp & perks

Career development with an international company
Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility in the next calendar year)
Retirement savings plan with a high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit toward a bachelor’s degree
Health and wellness benefits
Equal Opportunity Employer committed to employee diversity