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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while effectively liaising between clients, contractors, and accounting. Proficient in scheduling and coordinating collection events, with a solid understanding of drug testing regulations and pricing strategies.
Highest-signal resume keywords
Customer ServiceDrug Testing KnowledgeFederal DOT Drug Testing Regulation KnowledgeEffective CommunicationMultitasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Drug Testing KnowledgePricing UnderstandingCollection Event CoordinationInvoice ManagementProblem Resolution
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationIntellectual CuriosityPassion to LearnAbility to Multitask
Industry Keywords
Federal DOT RegulationsCollection Network ProvidersEmergency CollectionsOnsite CollectionsPost-Accident Testing
About the role
Key responsibilities & impact- Address client needs as they occur and demonstrate strong customer service
- Find and communicate with contractors to complete collection events
- Work with the warehouse team to ensure contractors have necessary supplies
- Liaise between contractors and accounting to ensure timely and accurate payment of contractor invoices
- Identify clients and collection network providers requiring additional attention or problem resolution and communicate issues to management
- Negotiate pricing case by case for collection events as needed
- Schedule emergency collections for external clients and follow up to ensure timely and accurate test-result reporting
- Support clients through scheduling onsite collections, coordinating and following up on post-accident, reasonable suspicion, and random testing
Requirements
What you’ll need- High school diploma or general education degree (GED)
- Minimum of 2-3 years of related experience or training; or equivalent combination of education and experience
- Strong verbal and written communication skills
- Prior drug testing knowledge (preferred)
- Federal DOT Drug Testing regulation knowledge (preferred)
- Basic understanding of pricing and profitability (preferred)
- Effective written and spoken communication (preferred)
- Intellectual curiosity and passion to learn (preferred)
- Ability to multitask and complete each task in a timely manner (preferred)
Benefits
Comp & perks- Career development with an international company
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility in the next calendar year)
- Retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit and path to a bachelor’s degree
- Health and wellness benefits