FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and technical support, with strong capabilities in troubleshooting and documenting product experiences. Proficient in managing inquiries and escalations while providing bilingual support in English and Spanish.
Highest-signal resume keywords
Customer Service ExperienceTechnical SupportBilingual in English and SpanishKnowledge of Computer SystemsExperience in Biotech or Medical Devices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting ProceduresField Contact ReportsDocumenting ComplaintsComputer Systems KnowledgeMicrosoft WordMicrosoft PowerPointMicrosoft ExcelMicrosoft Outlook
Soft Skills
Active ListeningProactive CommunicationProblem-Solving
Tools & Technologies
Remote Care ProductsTelecommunications Connectivity
Industry Keywords
BiotechBio-InstrumentsMedical DevicesEnterprise Business Model
About the role
Key responsibilities & impact- Answer inquiries regarding technical issues, complaints, and adverse events by identifying and collecting information from callers
- Take clear, active notes and accurately report callers’ product experiences
- Document patient and clinic system complaints by preparing Field Contact Reports and forwarding them to the Product Performance Group
- Triage calls using approved troubleshooting procedures and seek guidance when appropriate
- Support website navigation, mobile devices, telecommunications connectivity, information, setup, and troubleshooting for Abbott proprietary remote care products
- Provide rotating after-hours on-call support to customers and Abbott field personnel
- Meet department performance expectations
- Proactively communicate open cases and escalations to the supervisor to establish priorities and solutions
Requirements
What you’ll need- High school degree
- 1+ years of experience in a customer service, product support, IT, telecommunications, or related role
- Knowledge of computer systems including Word, PowerPoint, Excel, and Outlook
- Fully bilingual in English and Spanish
- Preferred: Experience in the biotech, bio-instruments, or medical devices industries
- Preferred: Experience working in a broader enterprise/cross-division business unit model
Benefits
Comp & perks- Career development with an international company
- Opportunity to grow and learn
- Company recognized as a great place to work in dozens of countries
- Equal opportunity employer committed to employee diversity