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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and developing technical support teams while ensuring compliance with FDA regulations and quality standards. Proficient in managing performance through KPIs and continuous improvement initiatives in a fast-paced healthcare environment.
Highest-signal resume keywords
Team LeadershipTechnical Support ManagementKPI ManagementRegulatory ComplianceCardiac Rhythm Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportClinical SupportMedical DevicesRemote Patient MonitoringQuality SystemsContinuous Improvement MethodologiesTechnical Documentation ReviewProduct TestingUser EvaluationsPerformance Reviews
Soft Skills
CoachingMentoringAnalytical SkillsProblem-SolvingCommunication Skills
Industry Keywords
Biomedical EngineeringLife SciencesHealthcareFDA RegulationsQuality Management SystemEuropean LanguagesGlobal OrganizationStakeholder EngagementCross-Functional CollaborationEmployee Engagement
About the role
Key responsibilities & impact- Lead, coach, mentor, and develop a team of Remote Care Technical Support Specialists
- Drive team performance through KPI management, quality monitoring, and continuous improvement initiatives
- Manage talent development, performance reviews, succession planning, and employee engagement activities
- Oversee technical support operations and ensure timely, accurate responses to customer and stakeholder inquiries
- Coordinate clinical and technical projects, including product testing, technical communications, and user evaluations
- Support development and delivery of technical training programs
- Collaborate with Regulatory Affairs, Quality, Engineering, Marketing, Sales, and global stakeholders on product-related issues
- Review and approve technical documentation, manuals, technical notes, and communications for accuracy and compliance
- Participate in developing new systems, reporting tools, and process improvements
- Represent the EMEA region in cross-functional and international initiatives
- Act as an escalation point for complex clinical and technical inquiries
- Provide backup technical support to customers and field teams when required
- Ensure compliance with FDA regulations, QMS, EMS, and company policies
Requirements
What you’ll need- Bachelor’s degree in engineering, Biomedical Engineering, Life Sciences, Healthcare, Nursing, or a related discipline
- Significant experience in technical support, clinical support, medical devices, remote patient monitoring, or cardiac rhythm management environments
- Previous leadership or people management experience, with demonstrated success coaching and developing teams
- Strong analytical, problem-solving, and decision-making skills
- Experience working with KPIs, quality systems, and continuous improvement methodologies
- Excellent verbal and written communication skills with the ability to engage effectively with healthcare professionals and cross-functional stakeholders
- Ability to manage multiple priorities in a fast-paced, customer-focused environment
- Willingness to travel occasionally to Abbott offices and stakeholder locations
- Experience supporting Cardiac Rhythm Management (CRM) devices and Remote Monitoring technologies
- Knowledge of medical device regulations, quality standards, and regulatory requirements
- Experience working within a global, matrixed organization
- Fluent English communication skills; additional European languages are advantageous
Benefits
Comp & perks- Career development with an international company
- Access to growth and learning opportunities
- Company recognition as a great place to work
- Supportive workplace recognized for diversity, working mothers, female executives, and scientists