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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management and satisfaction skills, with proven ability to handle technical inquiries and order processing in a fast-paced environment. Bilingual in English and French, with proficiency in MS Office and SAP, ensuring effective communication and organizational capabilities.
Highest-signal resume keywords
Bilingual (English/French)1-3 Years Relevant ExperienceKnowledge of MS OfficeKnowledge of SAP EnvironmentOrder Processing Techniques
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order Processing TechniquesShipping/Receiving Processing TechniquesMathematical SkillsRecord Keeping SkillsOrganizational SkillsProblem Solving Skills
Soft Skills
Interpersonal SkillsCommunication SkillsCustomer Service CommitmentAbility to Handle Multiple TasksCollaboration Skills
Tools & Technologies
MS Office (Word, Excel, PowerPoint)SAP Environment
Industry Keywords
Customer SatisfactionTechnical SupportQuality StandardsProductivity ImprovementsSales Administration
About the role
Key responsibilities & impact- Build strong customer relationships and promote customer satisfaction
- Answer inbound customer and salesforce calls regarding technical issues, complaints, and adverse events
- Identify customer needs and the most effective methods of meeting them
- Respond promptly to customer inquiries and requests
- Provide after-hours rotating on-call support to customers and Abbott field personnel
- Process customer orders and returns according to established procedures
- Trace shipments and advise on order status
- Support sales teams
- Participate in quality and productivity improvements
- Adhere to procedure and quality standards
- Back up other customer service representatives
- Collaborate with others to meet group and company objectives
- Participate in special projects and other customer service and sales administration duties
Requirements
What you’ll need- Bilingual (English/French)
- College diploma, normal length of two years or equivalent
- 1-3 years of relevant experience
- Proven high level of interpersonal and communication skills
- Knowledge of MS Office, specifically Word, Excel and PowerPoint
- Knowledge of the SAP environment
- Mathematical, record keeping, organizational and problem solving skills
- Strong general knowledge of order processing techniques and material distribution processes
- General knowledge of shipping/receiving processing techniques
- Ability to handle multiple tasks and consistently meet deadlines
- Commitment to provide quality service to the customer and active awareness of customer needs
Benefits
Comp & perks- Career development with an international company
- Access to a company recognized as a great place to work in dozens of countries
- Equal opportunity employer committed to employee diversity