Customer Support Specialist II

Abbott

. Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer interactions and resolving service issues while maintaining compliance with quality standards. Proven ability to collaborate across teams to enhance customer experience and support sales initiatives.

Highest-signal resume keywords

Customer Service ExperienceSales Environment ExperienceVerbal Communication SkillsProblem-Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Written Communication SkillsInterpersonal SkillsAdaptabilityIndependence

Tools & Technologies

ComputerTelephone

Certifications & Qualifications

High School DiplomaGeneral Education Degree (GED)

Industry Keywords

Customer Care CenterQuality Management SystemSales PoliciesCustomer ExperienceService Issues

About the role

Key responsibilities & impact

Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers
Investigate and resolve questions, service issues, and customer complaints
Identify and escalate high-priority concerns when appropriate
Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives
Document new procedures and opportunities for improvement
Deliver accurate, professional service while meeting attendance and schedule expectations
Complete required training and assessments
Comply with Quality Management System policies and company standards
Support healthcare providers and patients within the Customer Care Center
Partner with teams throughout the Customer Care Center and support special initiatives that improve customer experience and sales strategies

Requirements

What you’ll need

High School Diploma or General Education Degree (GED)
Three (3) or more years of customer service experience
Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience
Strong verbal and written communication, problem-solving, organizational, and interpersonal skills
Ability to work effectively across teams and adapt to changing priorities
Ability to work independently and maintain schedule adherence
Ability to use a computer and telephone simultaneously in a customer support environment
Must be 18 years of age or older
Authorization to work in the United States without sponsorship

Benefits

Comp & perks

Career development with an international company
Free medical coverage eligibility through the Health Investment Plan (HIP) PPO medical plan in the next calendar year
Excellent retirement savings plan with a high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit providing an affordable and convenient path to getting a bachelor's degree
No travel required