FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and sales support within a healthcare environment, focusing on effective communication, problem-solving, and process improvement to enhance customer experience.
Highest-signal resume keywords
Customer Service ExperienceSales Support ExperienceVerbal And Written CommunicationProblem-Solving SkillsHealthcare Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportInbound/Outbound Contact ManagementDocumentation Of ProceduresSchedule AdherenceQuality Management System Compliance
Soft Skills
Organizational SkillsInterpersonal SkillsAdaptabilityTeam CollaborationProfessional Service
Tools & Technologies
Computer ProficiencyTelephone Systems
Certifications & Qualifications
High School DiplomaGeneral Education Degree (GED)
Industry Keywords
Healthcare ProvidersCustomer Care CenterSales PoliciesCustomer ExperienceHigh-Volume Customer Service
About the role
Key responsibilities & impact- Support healthcare providers and patients within the Customer Care Center
- Provide responsive, professional service across phone, voicemail, and email
- Partner with teams throughout the Customer Care Center
- Manage inbound and outbound customer contacts from providers, sales teams, and other internal customers
- Investigate and resolve questions, service issues, and customer complaints
- Identify and escalate high-priority concerns when appropriate
- Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives
- Document new procedures and opportunities for improvement
- Deliver accurate, professional service while meeting attendance and schedule expectations
- Complete required training and assessments
- Comply with Quality Management System policies and company standards
- Support special initiatives and help improve processes that strengthen customer experience and support sales strategies
Requirements
What you’ll need- High School Diploma or General Education Degree (GED)
- Three (3) or more years of customer service experience
- Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience
- Strong verbal and written communication, problem-solving, organizational, and interpersonal skills
- Ability to work effectively across teams and adapt to changing priorities
- Ability to work independently and maintain schedule adherence
- Ability to use a computer and telephone simultaneously in a customer support environment
- Must be 18 years of age or older
- Authorization to work in the United States without sponsorship
- Experience working in an inbound/outbound contact center within the healthcare industry (preferred)
- Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment (preferred)
Benefits
Comp & perks- Career development with an international company
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees in the next calendar year
- Retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit and affordable path to a bachelor's degree