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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing inbound and outbound contacts. Capable of problem-solving and collaborating across teams to enhance customer experience in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceSales ExperienceVerbal Communication SkillsProblem-Solving SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
High School DiplomaGeneral Education DegreeCustomer SupportSchedule AdherenceDocumentation Skills
Soft Skills
Interpersonal SkillsAdaptabilityIndependence
Tools & Technologies
Computer ProficiencyTelephone Skills
Industry Keywords
Healthcare IndustryInbound/Outbound Contact CenterCustomer Care CenterSales PoliciesQuality Management System
About the role
Key responsibilities & impact- Manage inbound and outbound customer contacts through phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers
- Investigate and resolve questions, service issues, and customer complaints
- Identify and escalate high-priority concerns when appropriate
- Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives
- Document new procedures and opportunities for improvement
- Deliver accurate, professional service while meeting attendance and schedule expectations
- Complete required training and assessments
- Comply with Quality Management System policies and company standards
- Support healthcare providers and patients within the Customer Care Center
- Partner with teams throughout the Customer Care Center and support special initiatives to improve customer experience and sales strategies
Requirements
What you’ll need- High School Diploma or General Education Degree (GED)
- Three (3) or more years of customer service experience
- Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience
- Strong verbal and written communication, problem-solving, organizational, and interpersonal skills
- Ability to work effectively across teams and adapt to changing priorities
- Ability to work independently and maintain schedule adherence
- Ability to use a computer and telephone simultaneously in a customer support environment
- Must be 18 years of age or older
- Authorization to work in the United States without sponsorship
- Preferred: Experience working in an inbound/outbound contact center within the healthcare industry
- Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment
Benefits
Comp & perks- Career development with an international company
- Free medical coverage through the Health Investment Plan (HIP) PPO medical plan for qualifying employees in the next calendar year
- Retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor's degree
- Recognition as a great place to work in dozens of countries worldwide
- Equal Opportunity Employer