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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and support within the healthcare industry, with a strong focus on delivering exceptional customer experiences and effective communication. Proficient in managing inbound and outbound contacts while adhering to organizational policies and improving processes.
Highest-signal resume keywords
Customer Service ExperienceHealthcare Industry KnowledgeVerbal And Written CommunicationProblem-Solving SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportInbound/Outbound Contact ManagementSales Policies KnowledgeDocumentation SkillsSchedule Adherence
Soft Skills
Interpersonal SkillsAdaptabilityTeam CollaborationProfessionalism
Tools & Technologies
Computer ProficiencyTelephone Systems
Certifications & Qualifications
High School DiplomaGeneral Education Degree (GED)
Industry Keywords
Customer Care CenterQuality Management SystemSales InitiativesHigh-Volume Customer ServiceHealthcare Providers
About the role
Key responsibilities & impact- Support healthcare providers and patients within the Customer Care Center
- Provide responsive, professional service across phone, voicemail, and email
- Partner with teams throughout the Customer Care Center
- Manage inbound and outbound customer contacts from providers, sales teams, and other internal customers
- Investigate and resolve questions, service issues, and customer complaints
- Identify and escalate high-priority concerns when appropriate
- Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives
- Document new procedures and opportunities for improvement
- Deliver accurate, professional service while meeting attendance and schedule expectations
- Complete required training and assessments
- Comply with Quality Management System policies and company standards
- Support special initiatives and help improve processes that strengthen customer experience and support sales strategies
Requirements
What you’ll need- High School Diploma or General Education Degree (GED)
- Three (3) or more years of customer service experience
- Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience
- Strong verbal and written communication, problem-solving, organizational, and interpersonal skills
- Ability to work effectively across teams and adapt to changing priorities
- Ability to work independently and maintain schedule adherence
- Ability to use a computer and telephone simultaneously in a customer support environment
- Must be 18 years of age or older
- Authorization to work in the United States without sponsorship
- Experience working in an inbound/outbound contact center within the healthcare industry
- Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment
Benefits
Comp & perks- Career development with an international company
- Free medical coverage eligibility through the Health Investment Plan (HIP) PPO medical plan
- Retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor's degree
- Recognition as a great place to work and one of the world's most admired companies
- Recognition among the best big companies and best workplaces for diversity, working mothers, female executives, and scientists