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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing inbound and outbound contacts in a fast-paced healthcare environment. Proven ability to resolve issues, document procedures, and support sales strategies to enhance the customer experience.
Highest-signal resume keywords
Customer Service ExperienceSales Environment ExperienceVerbal And Written CommunicationProblem-Solving SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportIssue ResolutionDocumentationSchedule AdherenceSales Policies Knowledge
Soft Skills
Interpersonal SkillsAdaptabilityTeam Collaboration
Tools & Technologies
Computer ProficiencyTelephone Usage
Certifications & Qualifications
High School DiplomaGeneral Education Degree (GED)
Industry Keywords
Healthcare IndustryInbound/Outbound Contact CenterCustomer ExperienceQuality Management System
About the role
Key responsibilities & impact- Support healthcare providers and patients within the Customer Care Center
- Provide responsive, professional service across phone, voicemail, and email
- Partner with teams throughout the Customer Care Center
- Manage inbound and outbound customer contacts from providers, sales teams, and other internal customers
- Investigate and resolve questions, service issues, and customer complaints
- Identify and escalate high-priority concerns when appropriate
- Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives
- Document new procedures and opportunities for improvement
- Deliver accurate, professional service while meeting attendance and schedule expectations
- Complete required training and assessments
- Comply with Quality Management System policies and company standards
- Support special initiatives and improve processes that strengthen customer experience and support sales strategies
Requirements
What you’ll need- High School Diploma or General Education Degree (GED)
- Three (3) or more years of customer service experience
- Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience
- Strong verbal and written communication, problem-solving, organizational, and interpersonal skills
- Ability to work effectively across teams and adapt to changing priorities
- Ability to work independently and maintain schedule adherence
- Ability to use a computer and telephone simultaneously in a customer support environment
- Must be 18 years of age or older
- Authorization to work in the United States without sponsorship
- Preferred: Experience working in an inbound/outbound contact center within the healthcare industry
- Preferred: Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment
- Availability to work Tuesday through Saturday, 10:00 AM–6:30 PM
Benefits
Comp & perks- Career development with an international company
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees
- Retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor's degree
- Recognition as a great place to work and among admired/best employers
- No travel required