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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and maintaining quality systems while ensuring regulatory compliance in the diagnostics industry. Proven ability to lead and develop teams, provide exceptional customer support, and recommend operational improvements based on industry trends.
Highest-signal resume keywords
Quality System ImplementationCustomer Support ExperienceRegulatory Compliance KnowledgeTeam Leadership and DevelopmentBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnostic Systems KnowledgeData ManagementOperational ImprovementPerformance AnalysisStaff Training
Soft Skills
Coaching and MentoringCustomer Relationship ManagementNegotiation SkillsTeam MotivationProblem Solving
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
IVD RegulationsBiologics StandardsFDA RequirementsDiagnostics IndustryLab Environment
About the role
Key responsibilities & impact- Implement and maintain the effectiveness of the quality system
- Guide, coach, and direct staff providing direct service and support to Abbott Diagnostics Division customers and other clients
- Promote ADD products and image through superior customer service and support
- Apply knowledge of diagnostic systems and products in customer environments
- Ensure documentation, records, and data are properly collected and maintained
- Operate within financial budget constraints and support budget development
- Provide technical direction and ensure staff training on required applications
- Recommend operational improvements based on industry trends and customer issues
- Implement processes and procedures supporting business objectives
- Track product complaints and reliability and recommend service improvements
- Coach, mentor, and develop staff; complete performance reviews and development planning
- Build, motivate, and assess an effective team
- Make staffing decisions and administer reward and recognition programs
- Interact with customers, field service/support personnel, and local sales staff
- Negotiate with customers to resolve service issues and improve relationships
- Coordinate support levels with service, support, and sales districts
- Analyze departmental issues, performance data, trends, and business impact
- Ensure regulatory compliance and timely staffing of qualified candidates
- Provide input to budgeting and planning and identify project resource requirements
Requirements
What you’ll need- Must live in the Virginia area
- Must be able to travel up to 50%
- Must have a valid driver’s license
- Knowledge of regulations and standards affecting IVDs and Biologics
- Bachelor's degree with 4–5 years’ customer support experience, preferably in the diagnostics industry or in a lab environment, or equivalent combination of education and work experience
- Ability to operate within FDA and other regulatory agency requirements
Benefits
Comp & perks- Career development with an international company
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligibility in the next calendar year)
- Excellent retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor’s degree
- Diverse career opportunities
- Health and wellness benefits