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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within the diagnostics industry, ensuring compliance with FDA regulations and maintaining quality systems. Proven ability to lead and develop teams while managing operational budgets and enhancing customer relationships.
Highest-signal resume keywords
Customer Support ExperienceDiagnostics Industry KnowledgeQuality System ManagementTeam Leadership and DevelopmentRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality System ImplementationPerformance Data AnalysisBudget DevelopmentTechnical DirectionDocumentation Management
Soft Skills
Coaching and MentoringCustomer Relationship ManagementNegotiation SkillsTeam MotivationInterpersonal Communication
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
IVDsBiologicsFDA ComplianceDiagnostics SystemsField Service Support
About the role
Key responsibilities & impact- Guide, coach, and direct a team providing direct service and support to Abbott Diagnostics Division customers
- Promote ADD products and strengthen the company’s reputation through exceptional customer service and technical support
- Implement and maintain the effectiveness of the quality system
- Apply knowledge of diagnostics systems and products to ensure adequate customer support and service
- Maintain documentation and records in accordance with quality-system requirements
- Operate within financial-budget constraints and support budget development
- Provide technical direction and ensure staff are trained on required technologies and applications
- Monitor industry trends and recommend operational improvements
- Track product complaints and reliability, prepare reports, and recommend service improvements
- Coach, mentor, conduct performance reviews, and assist with development planning
- Build, motivate, and inspire an effective team; make staffing decisions
- Interact with customers, field service/support personnel, and local Sales staff
- Negotiate with customers to resolve service issues and improve relationships
- Coordinate support levels with service, support, and sales districts
- Analyze departmental issues, performance data, trends, and business/customer impact
- Ensure compliance with FDA and other regulatory agencies
- Interview and select candidates; ensure timely staffing with qualified personnel
- Provide input to department budgeting, planning, projects, and resource requirements
Requirements
What you’ll need- Bachelor’s degree or equivalent combination of education and work experience
- 4+ years of customer support experience
- Must have a Valid Driver’s License.
- Experience in the diagnostics industry or in a lab environment (preferred)
- Knowledge of regulations and standards affecting IVDs and Biologics (preferred)
- Candidates must reside in the Texas and New Mexico territory
- Up to 50% travel, including overnights
Benefits
Comp & perks- Career development with an international company
- Free medical coverage eligibility through the Health Investment Plan (HIP) PPO medical plan
- Retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit
- Equal opportunity employer committed to employee diversity