Field Service Engineer

Abbott

. Install and implement new systems at current and new customer sites .

Posted 11/5/2026full-timeBloemfontein • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing and implementing systems, performing preventative maintenance, and troubleshooting technical issues in molecular instrumentation. Strong communication and customer care skills are essential for building relationships and providing effective support in the medical or diagnostics industry.

Highest-signal resume keywords

Electrical Engineering QualificationBiomedical Engineering Qualification3+ Years ExperienceCustomer Support SkillsBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System InstallationPreventative MaintenanceTroubleshootingTechnical Problem SolvingService Process ManagementComplaint HandlingService Revenue GenerationField Service Inventory ManagementTechnical Documentation WritingValue-Creation Strategies

Soft Skills

Excellent Communication SkillsOutstanding Customer Care SkillsRelationship BuildingProblem-Solving AbilityDesire to Understand Customer Needs

Tools & Technologies

Call Management SystemsMolecular InstrumentationField Service Inventory Kits

Industry Keywords

Medical IndustryDiagnostics IndustryService Financial GoalsMaterial Flow LogisticsSpare Parts Management

About the role

Key responsibilities & impact

Install and implement new systems at current and new customer sites
Perform preventative maintenance interventions, including hardware and software upgrades and repairs on molecular instrumentation
Troubleshoot application and instrumentation issues by telephone and on site
Log and track complaints in Call Management Systems
Provide on-site customer support for software and hardware upgrade training
Collaborate with Application Support Specialists and the Commercial team to provide customer service and support business growth
Participate in Abbott Molecular conference calls, service summits, expert meetings and workshops
Provide primary service and support to the defined territory
Provide back-up service support outside the assigned territory as needed
Maintain and manage tools, accessories, and spare-parts field service inventory kits
Validate tools according to defined procedures
Report to Service Management, including spare-part usage reports
Represent Abbott professionally
Inform Service Management about problems encountered in the use of Abbott products
Meet service financial goals, including revenue and margin
Increase service revenue
Develop and implement value-creation strategies, including comprehensive service sales in the territory
Travel 75% of the time

Requirements

What you’ll need

A tertiary qualification in Electrical Engineering, Biomedical Engineering or related
A minimum of 3 years’ experience is required
Preferably experience within the medical or diagnostics industry, having worked in the field as well
Profound knowledge of managing budgets as well as service relevant processes, e.g. spare parts, material flow logistics and complaint handling
Excellent communication skills to build and maintain positive relationships with internal and external customers
Ability to effectively solve customers’ technical problems by phone, email, webinar and in person at a client site
Outstanding customer care skills
Strong desire to work with customers to understand their needs and recommend Abbott solutions that accomplish their scientific goals
Fluency in English language is a requirement, including the ability to write reports, technical documents and analytical problem descriptions
Other language skills will be a distinct advantage
Based in Bloemfontein, or willing to relocate at own cost