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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates superior technical competency in providing on-site technical support and proactive account management while adhering to regulatory and compliance standards. Capable of troubleshooting complex instruments and effectively managing customer relationships across multiple territories.
Highest-signal resume keywords
Technical SupportTroubleshooting SkillsProactive Account ManagementEffective CommunicationTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Instrument InstallationPreventive MaintenanceCorrective MaintenanceDocumenting Complaint ResolutionRemote TroubleshootingField Service Business ProcessQuality System ComplianceBiomedical EngineeringElectrical EngineeringMechanical Engineering
Soft Skills
Interpersonal SkillsTeam CollaborationProblem-Solving Skills
Tools & Technologies
WordExcelPowerPointVPNRemote Support Tools
Certifications & Qualifications
Valid Driver’s LicenseBachelor’s Degree
Industry Keywords
Laboratory Safety ProceduresField ServiceCustomer Relationship ManagementService SalesKey Performance Metrics
About the role
Key responsibilities & impact- Provide on-site technical support to Abbott Diagnostic Division customers
- Install instruments and perform corrective, preventive, and proactive maintenance
- Troubleshoot and resolve customer complaints on at least five increasingly complex instruments
- Document complaint resolution accurately and promptly in accordance with the Field Service Business Process and Quality System
- Follow regulatory, compliance, and laboratory safety procedures
- Schedule and complete preventive maintenance, installations, technical service bulletins, repairs, and updates
- Support field personnel and district business objectives
- Provide direction and mentor other Field Service Representatives
- Participate in call rotation and standby/after-hours support
- Manage time, territory, and inventory
- Travel within the assigned territory and provide support to other territories and training
- Provide critical account support inside and outside district boundaries
- Own customer issues through successful escalation or handoff
- Work cross-functionally with sales, marketing, and local performance partnership teams
- Achieve service sales, cost-of-service, and key performance metrics
- Use remote support tools to improve instrument uptime
- Maintain customer relationships and provide proactive account management
- Report to a Service Manager and support individual and team goals
Requirements
What you’ll need- Must currently live in the Virginia area
- Valid Driver’s License
- Bachelor’s degree
- Preferred: Bachelor’s/Engineering Degree in Biomedical, Electrical, Mechanical, or Medical Technology
- Practical experience interfacing with customers preferred
- Troubleshooting and problem-solving skills
- Computer skills, including Word, Excel, PowerPoint, Internet, VPN, remote computing, and remote troubleshooting
- Effective communication and interpersonal skills
- Ability to work effectively in team situations and independently
- Ability to work standby and after-hours responsibilities
- Ability to accommodate unpredictable travel and travel to support other territories and training
- Superior technical competency
- Proactive account management capability
- Complete instrument training across the geographical IRL
Benefits
Comp & perks- Career development with an international company
- Free medical coverage through the Health Investment Plan (HIP) PPO medical plan (eligibility in the next calendar year)
- Retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor’s degree
- Flexible working hours
- Remote work arrangement
- Continuous learning and certifications
- Equal opportunity and employee diversity commitment