Field Service Engineer

Abbott

. Represent Abbott Diagnostics to assigned customers .

Posted 11/2/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $22 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, instrument installation, and maintenance while ensuring compliance with regulatory procedures. Proven ability to manage customer relationships, achieve service targets, and mentor team members effectively.

Highest-signal resume keywords

Technical SupportInstrument InstallationTroubleshooting SkillsCustomer Relationship ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPreventive MaintenanceCorrective MaintenanceBiomedical TechnologyElectrical EngineeringMechanical EngineeringMedical TechnologyComputer SkillsRemote TroubleshootingQuality-System Procedures

Soft Skills

Effective CommunicationInterpersonal SkillsTeam CollaborationProblem-SolvingTime Management

Tools & Technologies

Field Service Business Process DatabaseRemote Support ToolsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointVPNRemote Computing

Certifications & Qualifications

Valid Driver’s LicenseBachelor’s Degree

Industry Keywords

Customer SupportService SalesKPI TargetsLaboratory SafetyQuality-System Effectiveness

About the role

Key responsibilities & impact

Represent Abbott Diagnostics to assigned customers
Provide on-site technical support to Abbott Diagnostic Division customers
Install instruments and perform corrective, preventive, and proactive maintenance
Troubleshoot and resolve customer complaints on at least five increasingly complex instruments
Document complaint resolution accurately and timely in the Field Service Business Process database
Schedule and complete preventive maintenance, installations, service bulletins, repairs, and updates
Support field personnel and district business objectives
Mentor other Field Service Representatives
Participate in call rotation, standby, and after-hours responsibilities
Manage time, territory, and inventory
Travel to support other territories and attend training
Provide critical account support inside and outside district boundaries
Own customer issues through successful escalation or hand-off
Partner with sales, marketing, local performance partnership teams, and other functions
Achieve service sales, cost-of-service, and KPI targets
Use remote support tools to improve instrument uptime
Maintain quality-system effectiveness and comply with regulatory procedures
Build customer loyalty through proactive account management and high-quality service
Report to a Service Manager and support individual and team goals

Requirements

What you’ll need

Must currently live in the Destin, Florida area
Valid Driver’s License
Bachelor’s degree
Preferred bachelor’s/engineering degree in Biomedical, Electrical, Mechanical, or Medical Technology
Practical experience interfacing with customers
Troubleshooting and problem-solving skills
Computer skills including Word, Excel, PowerPoint, Internet, VPN, remote computing, and remote troubleshooting
Effective communication and interpersonal skills
Ability to work in team situations and independently
Ability to travel unpredictably, support other territories, and work standby/after-hours
Ability to complete instrument training across geographical IRL
Ability to understand and practice regulatory, compliance, laboratory safety, and quality-system procedures

Benefits

Comp & perks

Career development with an international company
Free medical coverage through the Health Investment Plan (HIP) PPO medical plan for qualifying employees
Retirement savings plan with high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit toward a bachelor’s degree
Flexible working hours