Field Service Engineer

Abbott

. Provide on-site technical support to Abbott Diagnostics customers .

Posted 11/2/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $22 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates superior technical competency in troubleshooting and resolving complex instrument issues while maintaining compliance with quality and regulatory standards. Proficient in managing customer relationships and achieving service sales and performance targets through effective communication and teamwork.

Highest-signal resume keywords

Technical SupportTroubleshooting Complex InstrumentsCustomer Complaint ResolutionPreventive MaintenanceField Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProblem-SolvingTechnical SupportPreventive MaintenanceCustomer ServiceTime ManagementInventory ManagementQuality ComplianceRegulatory ProceduresTechnical Documentation

Soft Skills

Effective CommunicationInterpersonal SkillsTeam CollaborationMentoringIndependent Work

Tools & Technologies

Remote Support ToolsWordExcelPowerPointVPNRemote Computing

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Biomedical TechnologyElectrical EngineeringMechanical EngineeringMedical TechnologyLaboratory Safety

About the role

Key responsibilities & impact

Provide on-site technical support to Abbott Diagnostics customers
Perform installations, corrective, preventive, and proactive maintenance
Troubleshoot and resolve customer complaints on increasingly complex instruments
Document complaint resolution accurately and timely in accordance with the Field Service Business Process and quality system
Schedule and complete preventive maintenance, installations, updates, and technical service bulletins
Support field personnel and district business objectives
Mentor other Field Service Representatives
Participate in call rotation, standby, and after-hours responsibilities
Manage time, territory, and inventory
Travel to support other territories, training, and critical accounts
Own customer issues through successful escalation or handoff
Work cross-functionally with sales, marketing, and local performance partnership teams
Manage assigned accounts proactively and achieve service sales, cost-of-service, and KPI targets
Use remote support tools to improve instrument uptime
Maintain certifications and continuously improve technical expertise
Report to a Service Manager and support individual and team goals

Requirements

What you’ll need

Bachelor’s degree
Currently live in the Destin, Florida area
Valid driver’s license
Superior technical competency
Experience troubleshooting and resolving customer complaints on at least five increasingly complex instruments
Practical experience interfacing with customers preferred
Troubleshooting and problem-solving ability
Computer skills, including Word, Excel, PowerPoint, Internet, VPN, remote computing, and remote troubleshooting
Effective communication and interpersonal skills
Ability to work effectively in team situations and independently
Ability to understand and follow quality, regulatory, compliance, and laboratory safety procedures
Ability to travel 50% within the territory, including unpredictable travel, after-hours responsibilities, and support for other territories and training
Preferred bachelor’s/engineering degree in Biomedical, Electrical, Mechanical, or Medical Technology

Benefits

Comp & perks

Career development with an international company
Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees
Excellent retirement savings plan with a high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit toward a bachelor’s degree
Flexible working hours
Health and wellness benefits
Diverse career opportunities