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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing technical problems with laboratory instrumentation and managing customer issues effectively. Proficient in maintaining compliance with regulatory and quality system guidelines while achieving service sales and KPI targets.
Highest-signal resume keywords
Troubleshooting Laboratory InstrumentationPreventive MaintenanceCustomer Issue ManagementRegulatory ComplianceRemote Support Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnostic Systems InstallationPreventive MaintenanceCorrective RepairsTechnical Problem DiagnosisService Sales Target AchievementKPI Target AchievementLaboratory Safety GuidelinesDocumentation for AuditsCross-Functional CollaborationField Service Support
Soft Skills
Effective CommunicationInterpersonal SkillsProblem-Solving SkillsPlanning and Prioritization
Tools & Technologies
WordExcelPowerPointInternetVPNRemote Troubleshooting Tools
Certifications & Qualifications
Bachelor’s DegreeValid Driver’s License
Industry Keywords
EngineeringLaboratory TechnologyService VisitsInventory ManagementOn-Call Rotation
About the role
Key responsibilities & impact- Install diagnostic systems and complete preventive maintenance and corrective repairs
- Diagnose technical problems across complex instruments and document resolutions
- Manage customer issues through resolution or escalation
- Plan and prioritize service visits and maintain accurate inventory
- Support on-call rotation, after-hours coverage, and travel for training or critical account support
- Follow regulatory, quality system, and laboratory safety guidelines
- Maintain documentation for audits
- Collaborate with cross-functional teams and guide other Field Service Representatives
- Meet service sales, cost-of-service, and KPI targets
- Use remote support tools to maximize instrument uptime
- Maintain certifications through ongoing training and development
Requirements
What you’ll need- Bachelor’s degree or equivalent relevant experience
- 2–5 years of experience in Engineering or Laboratory Technology
- Ability to travel 50% within the assigned territory
- Valid Driver’s License
- Strong troubleshooting and problem-solving skills with laboratory instrumentation
- Proficiency in Word, Excel, PowerPoint, Internet, VPN, and remote troubleshooting tools
- Effective communication and interpersonal skills
Benefits
Comp & perks- Career development with an international company
- Free medical coverage through the Health Investment Plan (HIP) PPO medical plan (eligibility in the next calendar year)
- Retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor’s degree
- Health and wellness benefits
- Ongoing training and development