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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing laboratory instruments while adhering to regulatory and quality guidelines. Proven ability to build customer relationships and manage service operations effectively across assigned territories.
Highest-signal resume keywords
Troubleshooting Laboratory InstrumentationPreventive MaintenanceCustomer Relationship ManagementRegulatory ComplianceRemote Troubleshooting Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnostic Instrument RepairPreventive MaintenanceTechnical Problem DiagnosisService Sales TargetsKPI Achievement
Soft Skills
Effective CommunicationInterpersonal SkillsProblem-SolvingTeam CollaborationIndependent Work
Tools & Technologies
WordExcelPowerPointInternetVPNRemote Support Tools
Certifications & Qualifications
Bachelor’s DegreeValid Driver’s License
Industry Keywords
Laboratory TechnologyQuality System GuidelinesLaboratory Safety GuidelinesService CallsInventory Management
About the role
Key responsibilities & impact- Install, maintain, and repair diagnostic instruments
- Complete preventive maintenance and corrective repairs
- Diagnose technical problems across complex instruments
- Document resolutions accurately and close service calls within defined timelines
- Manage customer issues from resolution through escalation
- Build strong customer relationships through proactive communication
- Plan and prioritize service visits across the San Diego territory
- Maintain accurate inventory
- Support on-call rotation, after-hours coverage, training travel, and critical account support
- Follow regulatory, quality system, and laboratory safety guidelines
- Maintain documentation for audits
- Collaborate with cross-functional teams
- Provide guidance to other Field Service Representatives
- Meet service sales, cost-of-service, and KPI targets
- Use remote support tools to maximize instrument uptime
Requirements
What you’ll need- Bachelor’s degree or equivalent relevant experience
- 2–5 years of experience in Engineering or Laboratory Technology
- Ability to travel 40% within the assigned territory
- Valid Driver’s License
- Strong troubleshooting and problem-solving skills with laboratory instrumentation
- Ability to work independently and thrive in team environments
- Proficiency in Word, Excel, PowerPoint, Internet, VPN, and remote troubleshooting tools
- Effective communication and interpersonal skills
- Ability to maintain certifications through ongoing training and development
Benefits
Comp & perks- Career development with an international company
- Free medical coverage qualification through the Health Investment Plan (HIP) PPO medical plan
- Retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit
- Access to diverse career opportunities
- Health and wellness benefits