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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing laboratory instruments while adhering to regulatory and quality guidelines. Proven ability to manage customer relationships and meet service targets through effective communication and teamwork.
Highest-signal resume keywords
Troubleshooting Laboratory InstrumentationPreventive MaintenanceCustomer Relationship ManagementRegulatory ComplianceField Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnostic Instrument RepairPreventive MaintenanceTechnical Problem DiagnosisService Call DocumentationInventory Management
Soft Skills
Effective CommunicationInterpersonal SkillsProblem-Solving SkillsTeam CollaborationIndependent Work
Tools & Technologies
Remote Support ToolsWordExcelPowerPointVPN
Certifications & Qualifications
Bachelor’s DegreeValid Driver’s License
Industry Keywords
Laboratory TechnologyQuality System GuidelinesLaboratory Safety GuidelinesService Sales TargetsKPI Targets
About the role
Key responsibilities & impact- Install, maintain, and repair assigned diagnostic instruments
- Complete preventive maintenance and corrective repairs
- Diagnose technical problems across multiple complex instruments
- Document resolutions accurately and close service calls within defined timelines
- Manage customer issues from resolution to escalation
- Build customer relationships through proactive communication
- Plan and prioritize service visits across the San Diego territory
- Maintain accurate inventory
- Support on-call rotation, after-hours coverage, training travel, and critical account support
- Follow regulatory, quality system, and laboratory safety guidelines
- Maintain documentation for audits
- Collaborate with cross-functional teams to meet business goals
- Provide guidance to other Field Service Representatives
- Meet service sales, cost-of-service, and KPI targets
- Use remote support tools to maximize instrument uptime
- Maintain certifications through ongoing training and development
Requirements
What you’ll need- Bachelor’s degree or equivalent relevant experience
- 2–5 years of experience in Engineering or Laboratory Technology
- Ability to travel 40% within the assigned territory
- Valid driver’s license
- Strong troubleshooting and problem-solving skills with laboratory instrumentation
- Ability to work independently and in team environments
- Proficiency in Word, Excel, PowerPoint, Internet, VPN, and remote troubleshooting tools
- Effective communication and interpersonal skills
- Ability to perform significant work activities including lifting, carrying, pushing, or pulling weights over 20 pounds/9 kilos regularly or daily
Benefits
Comp & perks- Career development with an international company
- Free medical coverage through the Health Investment Plan (HIP) PPO medical plan, subject to eligibility
- Retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit toward a bachelor’s degree
- Health and wellness benefits
- Equal opportunity and employee diversity commitment