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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing laboratory instruments while maintaining compliance with regulatory and quality standards. Strong ability to build customer relationships and manage service operations effectively.
Highest-signal resume keywords
Laboratory Instrumentation TroubleshootingPreventive MaintenanceCustomer Relationship ManagementRegulatory ComplianceRemote Support Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnostic Instrument InstallationTechnical Problem DiagnosisPreventive Maintenance and RepairDocumentation AccuracyService Call Management
Soft Skills
Effective CommunicationInterpersonal SkillsProblem-SolvingTeam CollaborationIndependent Work
Tools & Technologies
WordExcelPowerPointInternetVPNRemote Troubleshooting Tools
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Laboratory TechnologyQuality System GuidelinesSafety GuidelinesService Sales TargetsKPI Targets
About the role
Key responsibilities & impact- Install, maintain, and repair assigned diagnostic instruments
- Complete preventive maintenance and corrective repairs
- Diagnose technical problems across multiple complex instruments
- Document resolutions accurately and close service calls within defined timelines
- Manage customer issues from start to resolution or escalation
- Build strong customer relationships through proactive communication
- Plan and prioritize service visits
- Maintain accurate inventory
- Support on-call rotation, after-hours coverage, and travel for training or critical account support
- Follow regulatory, quality system, and laboratory safety guidelines
- Maintain accurate documentation for audits
- Collaborate with cross-functional teams and mentor Field Service Representatives
- Meet service sales, cost-of-service, and KPI targets
- Use remote support tools to maximize instrument uptime
- Maintain certifications through ongoing training and development
Requirements
What you’ll need- Bachelor’s degree or equivalent relevant experience
- 2–5 years of experience in Engineering or Laboratory Technology
- Ability to travel 25% within the assigned territory
- Must have a valid driver’s license
- Strong troubleshooting and problem-solving skills with laboratory instrumentation
- Ability to work independently and thrive in team environments
- Proficiency in Word, Excel, PowerPoint, Internet, VPN, and remote troubleshooting tools
- Effective communication and interpersonal skills
- Ability to live within the Baton Rouge, Louisiana territory
Benefits
Comp & perks- Career development with an international company
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees
- Excellent retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit
- Access to health and wellness benefits
- Equal Opportunity Employer committed to employee diversity