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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and resolving technical problems with laboratory instrumentation while adhering to regulatory and quality guidelines. Proven ability to manage service calls, maintain documentation, and meet service sales and KPI targets.
Highest-signal resume keywords
Laboratory Instrumentation TroubleshootingPreventive MaintenanceRemote Support ToolsEffective CommunicationBachelor’s Degree in Engineering or Laboratory Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingPreventive MaintenanceCorrective RepairsTechnical Problem DiagnosisDocumentationService Call ManagementInventory ManagementService Sales TargetsKPI Achievement
Soft Skills
Problem-SolvingInterpersonal SkillsTeam CollaborationIndependent Work
Tools & Technologies
WordExcelPowerPointInternetVPNRemote Troubleshooting Tools
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Regulatory GuidelinesQuality SystemLaboratory SafetyField ServiceTechnical Support
About the role
Key responsibilities & impact- Install diagnostic systems and complete preventive maintenance and corrective repairs
- Diagnose technical problems across multiple complex instruments
- Document resolutions accurately and close service calls within defined timelines
- Manage customer issues from resolution through escalation
- Plan and prioritize service visits and maintain accurate inventory
- Support on-call rotation, after-hours coverage, training travel, and critical account support
- Follow regulatory, quality system, and laboratory safety guidelines
- Maintain accurate documentation for audits
- Partner with cross-functional teams and provide guidance to other Field Service Representatives
- Meet service sales, cost of service, and KPI targets
- Use remote support tools to maximize instrument uptime
- Maintain certifications through ongoing training and development
Requirements
What you’ll need- Bachelor’s degree or equivalent relevant experience
- 2-5 years of experience in Engineering or Laboratory Technology
- Ability to travel 50% within the assigned territory
- Strong troubleshooting and problem-solving skills with laboratory instrumentation
- Ability to work independently and thrive in team environments
- Proficiency in Word, Excel, PowerPoint, Internet, VPN, and remote troubleshooting tools
- Effective communication and interpersonal skills
- Valid driver’s license
- Ability to live within the St. Petersburg, Florida territory
Benefits
Comp & perks- Career development with an international company
- Free medical coverage through the Health Investment Plan (HIP) PPO medical plan for qualifying employees
- Retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit
- Opportunities to grow and learn
- Health and wellness benefits