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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, technical support for diagnostic instruments, and compliance with quality systems and regulatory standards. Proficient in managing installations, maintenance, and troubleshooting while driving revenue growth through customer engagement and service sales.
Highest-signal resume keywords
Customer Relationship ManagementTechnical Support for Diagnostic InstrumentsInstrument Installation and MaintenanceCRM and Service Management SystemsRegulatory Compliance and Quality Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Laboratory Instrumentation SupportRoot-Cause AnalysisPreventive MaintenanceTroubleshootingMenu ExpansionService SalesKPI ReviewsOperational SupportTechnical SupportField Service
Soft Skills
Customer EngagementProblem SolvingCollaborationCommunicationMentoring
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointCRM SystemsService Management Systems
Industry Keywords
Abbott Quality SystemsCAPA RequirementsLaboratory EnvironmentBlood Bank EnvironmentClinical Laboratory
About the role
Key responsibilities & impact- Serve as the primary on-site representative of Abbott Diagnostics Division for laboratory customers
- Own customer relationships with a focus on retention, loyalty, profitability, and value expansion
- Provide first-line technical support for complex diagnostic instruments
- Manage issue resolution end-to-end and maintain ownership through closure
- Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting
- Drive revenue growth through menu expansion, service sales, product promotion, and value-based solutions
- Conduct customer business reviews, KPI reviews, and structured customer visits
- Identify customer needs, training opportunities, operational pain points, and Voice of Customer insights
- Coordinate order management, inventory control, consumables, contracts, and lifecycle management
- Ensure compliance with Abbott Quality Systems, CAPA requirements, regulatory standards, and safety guidelines
- Use CRM, service, and reporting systems to document activities, manage tickets, and track performance
- Collaborate with Sales, Marketing, Technical Service, Customer Support, and Finance teams
- Support territory and district objectives, including on-call coverage, travel, and peer mentoring
Requirements
What you’ll need- Associate degree or an equivalent combination of education and work experience
- Minimum 2 years of experience supporting instrumentation used in a laboratory or blood bank environment
- Minimum 2 years of customer-facing experience providing technical, service, or operational support
- Ability to travel up to 75%
- Must reside within 30 minutes of Norcross, GA
- Preferred: Bachelor’s degree in Biomedical Engineering or a related engineering discipline
- Preferred: 2 to 4 years of experience supporting laboratory instrumentation in a clinical laboratory, field service, or technical support environment
- Experience diagnosing and resolving hardware, software, or application issues using documented root-cause analysis
- Experience managing onsite support activities across multiple customer accounts or locations
- Experience completing instrument installations, preventive maintenance, upgrades, and commissioning activities
- Experience influencing product utilization, service adoption, or menu expansion through customer engagement
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Experience using CRM, service management, or customer support systems
- Ability to perform the listed physical activities, including lifting, carrying, pushing, or pulling more than 20 pounds/9 kilos regularly
Benefits
Comp & perks- Career development with an international company
- Free coverage in Abbott’s HIP PPO medical plan for participants who complete a short wellness assessment (applies in the next calendar year)
- Excellent retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit and path to earning a bachelor’s degree
- Health and wellness benefits
- Equal opportunity employer committed to employee diversity