Field Service Engineer – Transfusion Service Ambassador

Abbott

. Serve as the primary on-site representative of Abbott Diagnostics Division and trusted partner to laboratory customers .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $32 - $64 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, technical support for diagnostic instruments, and compliance with regulatory standards. Proficient in managing installations, maintenance, and troubleshooting while driving revenue growth through customer engagement and service sales.

Highest-signal resume keywords

Customer Relationship ManagementTechnical Support for Diagnostic InstrumentsInstrument Installation and MaintenanceCRM and Service Management SystemsRegulatory Compliance and Quality Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportInstrument InstallationPreventive MaintenanceTroubleshootingRoot-Cause AnalysisService SalesMenu ExpansionKPI ReviewsCustomer EngagementOperational Support

Soft Skills

Customer RetentionProblem SolvingCollaborationCommunicationMentoring

Tools & Technologies

CRM SystemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointService Management Systems

Industry Keywords

Laboratory InstrumentationBlood Bank EnvironmentQuality SystemsCAPA RequirementsClinical Laboratory

About the role

Key responsibilities & impact

Serve as the primary on-site representative of Abbott Diagnostics Division and trusted partner to laboratory customers
Own customer relationships focused on retention, loyalty, profitability, and value expansion
Provide first-line technical support for complex diagnostic instruments
Manage issue resolution end-to-end and maintain ownership through closure
Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting
Drive revenue growth through menu expansion, service sales, product promotion, and value-based solutions
Conduct customer business reviews, KPI reviews, and structured customer visits
Identify customer needs, training opportunities, operational pain points, and Voice of Customer insights
Coordinate order management, inventory control, consumables, contracts, and lifecycle management
Ensure compliance with Abbott Quality Systems, CAPA requirements, regulatory standards, and safety guidelines
Use CRM, service, and reporting systems to document activities, manage tickets, and track performance
Collaborate with Sales, Marketing, Technical Service, Customer Support, and Finance teams
Support territory and district business objectives, including on-call coverage, travel, and peer mentoring

Requirements

What you’ll need

Associate degree or an equivalent combination of education and work experience
Minimum 2 years of experience supporting instrumentation used in a laboratory or blood bank environment
Minimum 2 years of customer-facing experience providing technical, service, or operational support
Ability to travel up to 75%
Must reside within 30 minutes of Norcross, GA
Preferred: Bachelor’s degree in Biomedical Engineering or a related engineering discipline
Preferred: 2 to 4 years of experience supporting laboratory instrumentation in a clinical laboratory, field service, or technical support environment
Experience diagnosing and resolving hardware, software, or application issues using documented root-cause analysis
Experience managing onsite support activities across multiple customer accounts or locations
Experience completing instrument installations, preventive maintenance, upgrades, and commissioning activities
Experience influencing product utilization, service adoption, or menu expansion through customer engagement
Proficiency with Microsoft Word, Excel, and PowerPoint
Experience using CRM, service management, or customer support systems
Ability to perform the listed significant work activities, including lifting, carrying, pushing, or pulling weights over 20 pounds regularly/daily

Benefits

Comp & perks

Career development with an international company
FREE coverage in the HIP PPO medical plan for participants completing a short wellness assessment
Excellent retirement savings plan with a high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit
Equal Opportunity Employer committed to employee diversity